Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Croft

Ravenna,OH

Summary

Dynamic leader with a proven track record at Visual Edge IT, excelling in team leadership and strategic decision-making. Spearheaded initiatives that enhanced operational efficiency and client satisfaction, while cultivating strong relationships with stakeholders. Leveraged critical thinking to identify growth opportunities, driving sustainable revenue streams and fostering a culture of continuous improvement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Vice President, Aftermarket Services

Visual Edge IT
03.2013 - Current
  • Worked on the acquisitions of over 36 companies
  • Managed a national team of over 200 technicians
  • Collaborated with cross-functional teams to develop strategic initiatives aligning with organizational goals.
  • Assisted in analyzing market trends to inform decision-making and support business growth strategies.
  • Supported the implementation of process improvements, enhancing operational efficiency and team performance.
  • Conducted research on industry best practices to recommend actionable insights for executive leadership.
  • Organized and facilitated meetings to discuss project progress, ensuring alignment across departments.
  • Developed presentations for stakeholder engagement, effectively communicating key findings and recommendations.
  • Maintained documentation of strategic initiatives, supporting transparency and accountability within the organization.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.

Regional Service Director

Visual Edge IT
01.2008 - 03.2013
  • Responsible for over 40 technicians in the Great Lakes
  • Directed regional service operations, ensuring alignment with corporate goals and customer satisfaction standards.
  • Led cross-functional teams to implement process improvements, enhancing service delivery efficiency across multiple locations.
  • Developed and executed strategic initiatives that increased operational effectiveness and reduced response times.
  • Mentored and trained service managers, fostering a culture of continuous improvement and high performance within the team.

Service Manager

Visual Edge IT
01.2004 - 03.2013
  • Oversaw daily operations, ensuring efficiency and compliance with company policies.
  • Developed training programs for staff, enhancing service quality and team performance.
  • Implemented customer feedback systems to improve service delivery and satisfaction levels.
  • Managed scheduling and resource allocation to optimize workflow and service responsiveness.

Education

No Degree - Electronics

National Institute of Technology
Cuyahoga Falls, OH
04-1992

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Client relationship building
  • Results-driven

Certification

A+ certified

Timeline

Vice President, Aftermarket Services

Visual Edge IT
03.2013 - Current

Regional Service Director

Visual Edge IT
01.2008 - 03.2013

Service Manager

Visual Edge IT
01.2004 - 03.2013

No Degree - Electronics

National Institute of Technology

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