Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

James Crowell

Kings Mountain

Summary

Enterprising professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

28
28
years of professional experience

Work History

Owner/Operator

ADAS Analytix LLC
04.2021 - Current
  • Provides calibration and targeting services on vehicles equipped with Advanced Driver Assistance Systems (ADAS)
  • Actively research the vehicle manufacturer required procedures for safety systems calibrations based on the vehicles repair or service.
  • Complete operations consistently to meet or exceed the manufacturer's.
  • Set the business standard of calibration pricing and documentation in our market.
  • Manage all the operations of a small business; compliance, marketing, accounting, customer service, sales and support.

Business Manager

Richies Body Shop, Inc.
05.2018 - 04.2022
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.

Manager/Investigator

Law Offices of Michael A. DeMayo, L.L.P.
07.2007 - 07.2016
  • Met with prospective clients in office and remotely explaining the claims process, while selling the benefits of representation with the firm.
  • Increased client volume by 16% on average annually, exceeding projected growth goals in all years.
  • Managed a team focused on the investigation of legal liability, insurance coverages and damages, including both bodily injury and property damages.
  • Provided exceptional client service and clear communication throughout case handling.
  • Developed training modules to assist both investigators and case managers in their understanding of medical reports, narratives and medical terminology.


Operations Manager

Cleveland Physical Therapy Associates
10.2004 - 06.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented Technician position to increase sales, productivity and revenue.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.


Property Casualty Claims Trainer

Kemper Auto and Home (Unitrin)
10.2001 - 10.2004
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Analyzed team performance and identified opportunities for additional training.

Regional Claims Trainer/Hiring Manager

GEICO Insurance
01.1996 - 10.2001
  • Property & Casualty Insurance Carrier
  • Brought positive attitude to orientation and educational programs to improve learning environment.
  • Enhanced trainee performance by implementing interactive and engaging training sessions.
  • Implemented a variety of assessment methods to measure trainee knowledge retention and skill application, ensuring effective learning outcomes.
  • Developed and led monthly workshops for existing staff in the areas of customer service, time management, leadership, coaching and effective business writing.
  • Conducted regular reviews of training materials to ensure alignment with industry standards and best practices, optimizing content relevancy.

Education

Bachelors of Science Industrial-Organizational Psychology -

University of Maryland
College Park, MD

Skills

  • Critical Thinking and Problem Solving
  • Teamwork and Collaboration
  • Professionalism and strong work ethic
  • Oral and Written communication skills
  • Management and Leadership
  • Staff Development and Training

Timeline

Owner/Operator

ADAS Analytix LLC
04.2021 - Current

Business Manager

Richies Body Shop, Inc.
05.2018 - 04.2022

Manager/Investigator

Law Offices of Michael A. DeMayo, L.L.P.
07.2007 - 07.2016

Operations Manager

Cleveland Physical Therapy Associates
10.2004 - 06.2007

Property Casualty Claims Trainer

Kemper Auto and Home (Unitrin)
10.2001 - 10.2004

Regional Claims Trainer/Hiring Manager

GEICO Insurance
01.1996 - 10.2001

Bachelors of Science Industrial-Organizational Psychology -

University of Maryland

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James Crowell