James Crummett

• Maintained high customer satisfaction standards to meet or exceed targets.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Reduced wait times with efficient coordination of service tasks among technicians.

Enforce local and state laws.