James Cruz
Chicago
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Reliable Installer with 25 years of experience in [Industry] roles. Lifts up to 50 pounds safely and effectively and follows directions to complete tasks accurately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Tech 3
Canon Solutions America- CANON USA
12.1996 - 06.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Performed complex mechanical alignments and equipment calibration to meet quality standards. I also was certified to drive Forklift truck.
Delivery Driver
Chicago's Florist
02.1991 - 04.1996
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
Hartless Linen & Uniforms
03.1989 - 04.1991
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
Copier Service Technician
Xerox
01.1987 - 06.1989
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Associate of Science - Electronics
DeVry University
3300 N. CampbellHigh School Diploma -
Lake View High School
4051 N. Ashland Ave.06.1974
Skills
- Lean Manufacturing
- Assembly and Production
- Document Preparation
- Project Support
- Deadline Compliance
- Design Principles
- Health and Safety Regulations
- Team Training
- Staff Training
I am a part time musician
I play the piano and bass plus I also play may percussion instruments.
Timeline
Tech 3
Canon Solutions America- CANON USA
12.1996 - 06.2020
Delivery Driver
Chicago's Florist
02.1991 - 04.1996
Delivery Driver
Hartless Linen & Uniforms
03.1989 - 04.1991
Copier Service Technician
Xerox
01.1987 - 06.1989
Associate of Science - Electronics
DeVry University
High School Diploma -
Lake View High School
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