Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMES CRUZ

Fort Worth,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 40 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Lead Technician

Graphics Solutions
03.2017 - Current
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Managed on-site and off-site installation, repair, maintenance,
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Service Manager

Midwest Distributors (notcina)
06.2005 - 12.2016
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Hired, trained and supervised team of service staff members to meet business goals

Service Supervisor

Data Stitch Inc.
09.1990 - 04.2005
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Completed bi-weekly payroll for 10 employees
  • Handled customer complaints and inquiries
  • Responded to customer requests for products, services, and company information
  • Monitored team's performance and gave feedback when necessary

Embroidery Manager

Super Stitches
03.1988 - 08.1990
  • Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests
  • Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary
  • Programmed embroidery machines for order production
  • Chose and matched fabrics for beautiful-looking designs
  • Devised and administered cost control initiatives saving $100
  • Met or exceeded monthly productivity goals and contributed significantly to department goals

Education

No Degree -

Goege Westinhouse Vocational Tech
Brooklyn New York
1981

Skills

  • Schematics Interpretation
  • Support Documentation Composition
  • Remote Support Management
  • Testing and Repair
  • Equipment Repair
  • Mechanical Aptitude
  • Preventive Maintenance
  • Installation and Repair

Certification


  • Certified on HAPPY and SWF, ZSK, TOYOTA, TAJIMA, RICOMA , PRODIGI ,

Timeline

Lead Technician

Graphics Solutions
03.2017 - Current

Service Manager

Midwest Distributors (notcina)
06.2005 - 12.2016

Service Supervisor

Data Stitch Inc.
09.1990 - 04.2005

Embroidery Manager

Super Stitches
03.1988 - 08.1990

No Degree -

Goege Westinhouse Vocational Tech

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JAMES CRUZ