James Curran
Pasadena,MD
Summary
Motivated leader, offering exceptional coaching and teaching skills. Thrives in fast-paced environments and has a passion for continuous learning and innovation. Customer first, customer-focused mentality, and will always strive to provide excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salary Manager
Mission BBQ
Glen Burnie, MD
06.2021 - Current
- Implemented quality control measures to uphold company standards.
- Provided positive customer service both over the phone and in person.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new crew members to meet job requirements.
- Enhanced crew member performance through the use of motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Held one-on-one meetings with crew members to review performance, priorities, and provided feedback.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Built loyal, long-term relationships with customers.
Coffee Maker
Dunkin Donuts & Baskin Robbins
Pasadena, MD
02.2021 - 06.2021
- Greeted customers with a friendly smile and took orders accurately.
- Performed opening and closing tasks including restocking supplies and cleaning equipment.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Assisted in training new crew members on company standards.
Education
High School Diploma -
Northeast High School
Pasadena, MD06-2023
Skills
- Customer service
- Complex Problem-solving
- Team leadership
- Time management
- Shift scheduling
- Task delegation
- Inventory management
- Coaching and training
Accomplishments
- Received the Great Service Award for 2021
- Received Teammate of the Year award for both 2022 and 2023
Certification
- ServSafe Certified
- TIPS Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Salary Manager
Mission BBQ
06.2021 - Current
Coffee Maker
Dunkin Donuts & Baskin Robbins
02.2021 - 06.2021
High School Diploma -
Northeast High School