Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
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James Curran

Pasadena,MD

Summary

Motivated leader, offering exceptional coaching and teaching skills. Thrives in fast-paced environments and has a passion for continuous learning and innovation. Customer first, customer-focused mentality, and will always strive to provide excellent customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salary Manager

Mission BBQ
Glen Burnie, MD
06.2021 - Current
  • Implemented quality control measures to uphold company standards.
  • Provided positive customer service both over the phone and in person.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new crew members to meet job requirements.
  • Enhanced crew member performance through the use of motivational coaching and training.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Held one-on-one meetings with crew members to review performance, priorities, and provided feedback.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Built loyal, long-term relationships with customers.

Coffee Maker

Dunkin Donuts & Baskin Robbins
Pasadena, MD
02.2021 - 06.2021
  • Greeted customers with a friendly smile and took orders accurately.
  • Performed opening and closing tasks including restocking supplies and cleaning equipment.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Assisted in training new crew members on company standards.

Education

High School Diploma -

Northeast High School
Pasadena, MD
06-2023

Skills

  • Customer service
  • Complex Problem-solving
  • Team leadership
  • Time management
  • Shift scheduling
  • Task delegation
  • Inventory management
  • Coaching and training

Accomplishments

  • Received the Great Service Award for 2021
  • Received Teammate of the Year award for both 2022 and 2023

Certification

  • ServSafe Certified
  • TIPS Certified

Languages

Spanish
Professional

References

References available upon request.

Timeline

Salary Manager

Mission BBQ
06.2021 - Current

Coffee Maker

Dunkin Donuts & Baskin Robbins
02.2021 - 06.2021

High School Diploma -

Northeast High School
James Curran