James Curran
Lancaster,NY
Summary
Dynamic and dedicated professional with extensive experience as a Flight Attendant at Jetblue Airways Corp, excelling in safety procedures and customer service. Proven ability to manage emergency situations with empathy and maintain high passenger satisfaction through effective communication and conflict resolution. Committed to upholding regulatory compliance and fostering a positive travel experience.
Overview
31
31
years of professional experience
Work History
Flight Attendant
Jetblue Airways Corp
Long Island City, NY
10.2012 - 07.2020
- Ensure the safety of customers and crew members by following company standards, policies, and FAA regulations.
- Greet customers with a smile and provide excellent customer service.
- Answer customers questions and assist customers with boarding, including, but not limited to helping them find their assigned seat, stowing their bags, and assisting with any special needs.
- Serve beverages, snacks, and sell/process food items on specific flights.
- Provide safety and informative announcements during boarding, flight, and arrival at the destination airport. destination airport.
- Manage time effectively to ensure tasks are completed on schedule to ensure an on-time departure, arrival, and deplaning to keep aircraft/flights on schedule.
- Communicate, cooperate, and assist flight attendants, flight operations, ground crew, caterers, and all other personnel to facilitate flight schedule adherence.
- Followed safety, passenger and supply pre-flight checklists.
- Assist in creating a positive aircraft ambiance for customers and crew members.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Responded to medical emergencies as needed during flights.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Kept cabin neat, clean and professional in appearance.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Thanked customers for their business and said "goodbye, evening, etc., as customers deplaned.
School Resource Officer
Half Hollow Hills Central School District
Dix Hills, NY
07.2010 - 07.2011
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Developed relationships with students by engaging in conversations and activities.
- Served as a liaison between the school and local law enforcement agencies during incidents requiring police involvement.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Conducted daily patrols of school grounds to ensure safety of students and faculty.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Responded to emergency situations such as fights, medical issues, or suspicious activity.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated with teachers, administrators, counselors, parents and guardians, and other stakeholders to create safe learning environments for all students.
Police Officer/Police Sergeant
New York City Police Department
New York, NY
07.1989 - 07.2009
- Accountable for supervising Police Officers and patrol operations.
- Attended community meetings and addressed community concerns.
- Directed all percent, civilian, and uniformed staff operations.
- Conducted police officers roll call, inspected officers on their personal appearance, uniforms, and safety equipment.
- Instructed police officers on department policies and safety procedures.
- Managed all prisoner arrest processing.
- Directed and supervised Community Affairs personnel.
- Received and assisted community members with complaints regarding police personnel and forwarded reports through proper channels for investigation.
- Verified the arrests made by police officers.
- Reviewed and processed criminal, aided (medical), and motor vehicle accident reports prepared by police officers.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Provided security at public events such as parades, concerts, or sporting events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Responded to emergency calls for service and provided assistance as needed.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Diffused disturbances with de-escalation techniques and compassion.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Liaison between community members, local political figures, and residents with upper ranking police department/city officials.
Education
Certificate of Completion - Inflight Crewmember Training
JetBlue University
Orlando, FL11-2012
Certificate of Completion - NYPD Basic Management Course
NYPD Police Academy
New York, NY03-2001
Certificate of Completion - Police Officer
NYPD Police Academy
New York, NY12-1989
Some College (No Degree) - General Studies
Excelsior College
Albany, NYSome College (No Degree) - General Studies
Queens College
Flushing NYGED -
University of The State of NY
Albany, NYSkills
- Safety procedures
- Customer service
- Emergency response
- Time management
- Cabin inspections
- Conflict resolution
- Team collaboration
- Passenger assistance
- Adaptability and flexibility
- Issue resolution
- Preflight briefings
- Crew coordination
- Cleanliness and sanitation
- Teamwork and cooperation
- Strong work ethic
- Reliability and punctuality
- Passenger service
- Amenities distribution
- Interpersonal communications
- First aid
- Multitasking and organization
- Food and beverage preparation
- Professional appearance
- Flight safety
- Company culture and values
- Problem resolution
- Clear communication
- Emergency medical training
- Empathy and patience
- Regulatory compliance
References
References available upon request.
Timeline
Flight Attendant
Jetblue Airways Corp
10.2012 - 07.2020
School Resource Officer
Half Hollow Hills Central School District
07.2010 - 07.2011
Police Officer/Police Sergeant
New York City Police Department
07.1989 - 07.2009
Certificate of Completion - Inflight Crewmember Training
JetBlue University
Certificate of Completion - NYPD Basic Management Course
NYPD Police Academy
Certificate of Completion - Police Officer
NYPD Police Academy
Some College (No Degree) - General Studies
Excelsior College
Some College (No Degree) - General Studies
Queens College
GED -
University of The State of NY