Apple OSX
James Currie
North Riverside,IL
Summary
Dynamic leader with a proven track record at Groupon, enhancing operational efficiency and driving profitability through expert budget management and cost control. Excelled in cross-cultural communication and team leadership with a global footprint, significantly improving employee knowledge and customer satisfaction. Skilled in business process improvement and problem-solving, consistently exceeding project goals and expectations. Transformed Chicago headquarters from the old to the new while saving company history.
Overview
17
17
years of professional experience
Work History
Global Manager of Multimedia Service & Help Desk
Groupon
09.2017 - 05.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed office locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistance Manger of AV Services & Help Desk
Schawk
01.2013 - 07.2017
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Apple Store Genius
Apple
03.2010 - 10.2012
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
Owner
Westside Multimedia
01.2007 - 12.2009
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Arts - Photographic, Film, And Video Technology
New York University
New York, NY09.1995
Bachelor of Arts - Broadcast Communications
Western Illinois University
Macomb, IL06.1995
Skills
- Cross-cultural communication
- Business process improvement
- Customer Service
- Organizational Development
- Employee Development
- Project Planning
- Process Improvement
- Staff Management
- Budget Management
- Cost Control
- Interpersonal Communication
- Continuous Improvement
- Problem-solving abilities
- Adaptability
- Computer Skills
- Team Leadership
- Contract Negotiation
- Team Development
- Goal Setting
- Excellent Communication
Software
Adobe Creative Suite
Microsoft Office
Google Suite
Zoom
Logitech
Apple Hardware
Timeline
Global Manager of Multimedia Service & Help Desk
Groupon
09.2017 - 05.2024
Assistance Manger of AV Services & Help Desk
Schawk
01.2013 - 07.2017
Apple Store Genius
Apple
03.2010 - 10.2012
Owner
Westside Multimedia
01.2007 - 12.2009
Bachelor of Arts - Photographic, Film, And Video Technology
New York University
Bachelor of Arts - Broadcast Communications
Western Illinois University
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