Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Curtis

Lee's Summit,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

32
32
years of professional experience

Work History

Regional Operations Manager

Matheson Flight Extenders
09.2019 - Current
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Traveled to over 4 locations per week to manage each center and perform reviews of individual managers and employees.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Devised and executed training plans for new and existing staff to support competency and compliance.

District Sales Manager

Lincare
12.2006 - 09.2019
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • management teams to forge lasting relationships and assist in solving unique business problems.
  • Tracked weekly sales to develop detailed reports for senior leadership, using Salesforce.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Branch Manager

Johnstone Supply
Kansas City, MO
1991.08 - 2006.12
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.

Education

No Degree - Business Management

University of Central Missouri
Warrensburg, MO

Skills

  • Recruitment
  • Business Management
  • Customer Service
  • Employee Motivation
  • Marketing Strategies
  • Performance Improvements
  • Team Leadership
  • Business Development
  • Compliance Management
  • Outstanding Communication Skills
  • Staff Supervision
  • Revenue Generation
  • Employee Development
  • Customer Retention
  • KPI Tracking
  • Sales Tracking
  • Customer Service Management
  • Inventory Management
  • Performance Improvement
  • Administrative Management
  • Direct Sales
  • Human Resources
  • Scheduling
  • Delegation
  • Training Management
  • Logistics
  • Business Marketing
  • P&L Management
  • Recruitment

Timeline

Regional Operations Manager

Matheson Flight Extenders
09.2019 - Current

District Sales Manager

Lincare
12.2006 - 09.2019

Branch Manager

Johnstone Supply
1991.08 - 2006.12

No Degree - Business Management

University of Central Missouri
James Curtis