Summary
Overview
Work History
Education
Skills
Interests
Timeline
AccountManager

James Czerwonky

Pearland,TX

Summary

Accomplished Sales Manager with a proven track record in developing and implementing effective sales strategies that drive business growth. Expertise in identifying and creating profitable opportunities, qualifying genuine prospects, and cultivating strong partnerships. Demonstrated ability in team leadership and development, focusing on building robust client relationships while adeptly negotiating contracts and resolving issues. Proven success in fostering collaboration within teams and adapting to dynamic environments, showcasing exceptional communication and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Account Manager

TR Fastenings
07.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Account Manager

TTI INCORPORATED
12.2022 - 02.2024
  • Managed a customer base with an annual buy of 8 million per year in the IP&E electronics sector helping them to keep assembly lines moving. Processed quotes. Negotiated special pricing & processed purchase orders. The job of the field representative is to work with engineering on new projects. I was responsible for the rest of the account & 95% of the accounts day to day operation.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.

Market Manager

Fastenal
01.2020 - 05.2022
  • Built strong relationships with top customers and prospects and generated robust sales pipeline. Facilitated new client onboarding and worked closely with technology implementation and contract sourcing teams. Maintained professional standards in sales and customer relationships and generated leads from internal and external sources. Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues. Established sales goals and strategies that contributed to increased growth in sales and profitability. Created presentation materials for sales, customer relations, and management purposes.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

General Manager

Fastenal
02.2018 - 02.2020
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Tracked monthly sales to generate reports for business development planning. Built and maintained loyal, long-term customer relationships through effective account management. Designed sales and service strategies to improve revenue and retention. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Outside Sales Representative

Fastenal
07.2016 - 02.2020
  • Educated customers on product features and technical details to highlight benefits. Attended trade shows and sales conferences to network and obtain new business relationships. Conducted customer needs analysis to deliver relevant products or services. Negotiated prices and set up contracts to finalize sales agreements. Organized sale calls with customers and vendors. Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements. Performed comprehensive market research to expand sales.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.

Outside Sales Professional

Eggelhof
06.2010 - 08.2013
  • Educated customers on product features and technical details to highlight benefits. Utilized upselling techniques to maximize revenue. Attended trade shows and sales conferences to network and obtain new business relationships. Generated sales by prospecting, negotiating contracts and closing. Developed dynamic sales presentations to build urgency with prospects. Closed product sales to increase revenue and build client loyalty. Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed territory budget to support development of regional and territory leads.
  • Built strong client rapport to establish diversified network of connections.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.

Inside Sales Manager

Eggelhof
04.2010 - 08.2013
  • Communicated with repeat customers to build long-term relationships. Monitored employee productivity and motivated team to meet daily goals. Facilitated implementation of new technology. Lead inside sales meetings to outline projected goals and marketing campaigns. Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues. Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.

Inside Sales Representative

Eggelhof
05.2005 - 04.2010
  • Cultivated and strengthened customer relationships to drive revenue growth. Negotiated prices, terms of sale and service agreement to close transactions. Investigated sales and service issues to provide successful resolutions. Liaised between outside sales representatives and accounts to optimize customer service. Responded to customer inquiries quickly and professionally to maintain customer satisfaction. Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback. Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Answered customers' questions regarding products, prices, and availability.

Education

High School Diploma -

Friendswood High School
05.1997

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Strategic planning
  • Goal oriented
  • Sales development
  • Account oversight
  • Client relationship building
  • Upselling
  • Sales reporting
  • Strategic account planning
  • Customer relationship management (CRM)
  • Client rapport
  • Contract negotiation
  • Operations
  • Revenue generation
  • Client development
  • Revenue growth
  • Territory management
  • Business development
  • Overcoming objections
  • Vendor relations
  • Order management
  • Cold calling skills
  • Data analytics
  • Staff management
  • Sales expertise
  • Sales analysis
  • Lead development
  • Customer rapport
  • Administrative oversight
  • Order processing
  • Sales forecasting

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I participate in a variety of outdoor recreational activities
  • Playing Sports
  • Camping
  • Running
  • Crafting homemade beer using specialized equipment and brewing techniques
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Cooking

Timeline

Account Manager

TR Fastenings
07.2024 - Current

Account Manager

TTI INCORPORATED
12.2022 - 02.2024

Market Manager

Fastenal
01.2020 - 05.2022

General Manager

Fastenal
02.2018 - 02.2020

Outside Sales Representative

Fastenal
07.2016 - 02.2020

Outside Sales Professional

Eggelhof
06.2010 - 08.2013

Inside Sales Manager

Eggelhof
04.2010 - 08.2013

Inside Sales Representative

Eggelhof
05.2005 - 04.2010

High School Diploma -

Friendswood High School

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James Czerwonky