James Damour
Fort Lauderdale,Florida
Summary
Dependable Restaurant Server; successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
23
23
years of professional experience
Work History
Restaurant Server
The Biltmore Hotel
07.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Head Waiter
Bistro 110
01.2009 - 01.2014
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised server staff and simultaneously served personal section of tables.
Head Waiter
Morton Steakhouse
01.2001 - 02.2008
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Arts - Business
San Francisco State University
San Francisco, CASkills
- Cash Handling
- Order Accuracy
- Dining Customer Service
- Wine Service
Timeline
Restaurant Server
The Biltmore Hotel
07.2022 - Current
Head Waiter
Bistro 110
01.2009 - 01.2014
Head Waiter
Morton Steakhouse
01.2001 - 02.2008
Associate of Arts - Business
San Francisco State University
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