James Daniels
Charlotte,NC
Summary
Dynamic Human Resources Generalist with 16 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
6
6
years of professional experience
Work History
Human Resource Generalist
Panasonic Avionics Corporation
05.2022 - 04.2023
- Managing 30-50 incoming calls, emails per day answering questions and processing new leaves and ADA's.
- Oversee and administer leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws (including the state of California), and short-term or long-term disability plans.
- Created job duty SOP for Leave of Absence, ADA’s, Tuition Reimbursement Program, and Covid-19 contact tracing.
- Help rewrite the Tuition Reimbursement Program for the company and processed all request including onetime payments
- Responsible for weekly leave and ADA reports determining the return of employees on leave and with temporary ADA’s.
Associate Recruiter
Artech
01.2022 - 04.2022
- Enhanced candidate pool by implementing targeted sourcing strategies and utilizing various recruitment channels.
- Streamlined interview process for improved efficiency, reducing time-to-hire for key positions.
- Handled the complete end-to-end Full Life-Cycle Recruiting including the scheduling of interviews, quality assurance of candidate resumes and acting as an active coordinator between the client and the candidate.
Sr. Talent Acquisition Operations Specialist
TIAA CREF
09.2021 - 12.2021
- Adhered with Affirmative Action, Equal Employment Opportunity and other related federal and state regulations to drive and maintain consistency in the position description library
- Collaborated with key internal stakeholders such as Recruiters, HR Business Partners, Inclusion & Diversity, Total Rewards, Workforce Analytics, Hiring Managers, Compliance and Legal to achieve the organization’s objectives and working knowledge of the financial services industry
- Managed processes to ensure consistent evaluation and analysis of the job description in Compliance with job classification.
- Managed inquires, consolidate issues, and prioritize to achieve business needs ensuring data accuracy and maintained a high level of data integrity within Workday.
HR Project Management Analyst
TIAA CREF
04.2021 - 09.2021
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Responsibilities included, researching and documenting Workday systems processes, creating reports to summarize recruiting status, and gathering requirements for job description creation
- Partnered with HRIS and Talent Acquisition to gather requirements for business processes and documenting recruiting processes to help educate Recruiters.
- Synthesized data and created presentation ready reports
HR Compliance Analyst
Eliassen, Lowes
08.2020 - 01.2021
- Created and maintained a seamless customer experience by understanding how Workday HR Data & Systems, compliance deliverables, and HR case management works.
- Pulled employee cases from case management to support Unemployment Claims and Special Compliance Projects.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Contacted People Leaders to obtain documentation where applicable (if not stored within a system) and track deliverables accordingly.
SR. Employee Service Center Rep
Charter Communications
12.2018 - 02.2020
- Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
- Updated the case manage system with call and email/transaction specific information and supporting documentation
- Achieved and maintained expertise to navigate and accurately record information with several business systems/applications Including but not limited to HR data, case management tracing and vendor websites
- Demonstrated the highest degree of accuracy, courtesy, and professionalism to resolve customer issues with one call resolution
- Applied knowledge of HR programs, policies, and benefit plans to quickly resolve customer issues or concerns
- Updated LOA/STD hours and processed the return from LOA/STD iSolved HCM Infinisource
Partner Representative Payroll Technical Support
HCM
11.2017 - 03.2018
- Streamlined payroll processes by implementing efficient management techniques, resulting in reduced errors and increased accuracy.
- Addressed configuration questions that are beyond the knowledge of the network Certified Partner
- Created and updates cases in NetSuite CRM system for network certified partner issues
- Improved client satisfaction by providing timely and accurate payroll services, addressing inquiries, and resolving issues promptly.
Benefits Implementation Specialist
Isolved
10.2017 - 11.2017
- Led new customers through iSolved implementations, ensuring the customer's employee data, payroll, and HR business processes are configured accurately
- Created and managed project plans and teams to ensure project deliverables and customer launch dates are met
- Partnered with other Infinisource teams to ensure all customer needs are delivered through an integrated implementation approach
- Monitored the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained
- Prepared customers for post-implementation self-sufficiency by delivering iSolved system training as part of the Implementation process
- Contributed to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency, and enhance our technical capability.
Benefits Administrative Specialist
Belk Corporate
02.2017 - 05.2017
- Answered all IVR calls and emails that come into the shared services center
- Performed online data entry activities such as adding dependent or beneficiary names manually changing benefit coverage for events not handled by PeopleSoft self-service
- Responded to inquiries regarding benefit plan designs, benefits access, eligibility, status change, form request, and general benefits information
- Processed request for pension estimate, stop pay reissue, and process life claims upon death of an active or retired associate.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
Education
Bachelor of Science - Political Science And Government
Campbell University
Buies Creek, NC2003
Skills
- SKILLS & PROFICIENCES
- Account Management
- Customer Service
- Teamwork and Development
- Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)
- Windows 7 & 10
- Workday, HRIS, PeopleSoft, SAP, Lawson
- My Time, Tess, AMS Time Keeping
- Case Management & Ticketing Systems: Siebel, Lotus Notes, Konos, and Remedy
- Project Management
- Success Factors
- Thompson and Company
- FMLA Administration
- Task Prioritization
- Pre-Employment Screening
- New Employee Orientations
- Employee Recruitment
- Workers' Compensation
- Termination Procedures
- Exit Interviews
- Benefits Administration
- Background Checks
Timeline
Human Resource Generalist
Panasonic Avionics Corporation
05.2022 - 04.2023
Associate Recruiter
Artech
01.2022 - 04.2022
Sr. Talent Acquisition Operations Specialist
TIAA CREF
09.2021 - 12.2021
HR Project Management Analyst
TIAA CREF
04.2021 - 09.2021
HR Compliance Analyst
Eliassen, Lowes
08.2020 - 01.2021
SR. Employee Service Center Rep
Charter Communications
12.2018 - 02.2020
Partner Representative Payroll Technical Support
HCM
11.2017 - 03.2018
Benefits Implementation Specialist
Isolved
10.2017 - 11.2017
Benefits Administrative Specialist
Belk Corporate
02.2017 - 05.2017
Bachelor of Science - Political Science And Government
Campbell University