James Daniels II
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Apollo Couriers Inc., excelling in customer service and conflict resolution. Recognized for enhancing client satisfaction through effective communication and timely issue resolution. Proficient in dispatch software, demonstrating strong multitasking abilities and reliability in fast-paced environments. Committed to fostering positive client relationships and driving operational improvements.
Overview
2026
2026
years of professional experience
Work History
Courier Dispatcher
Apollo Couriers Inc.
Inglewood, CA
2022 - 07.2025
- Conducted regular audits of dispatch processes to identify areas for improvement or enhancement opportunities.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
Call Center Representative
USPS
Los Angeles, CA
2018 - 2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Social Sciences
California State University, Northridge
Northridge, CA05.2020
Skills
- Strong multitasking
- Quick learner
- Dispatch software
- Team player attitude
- Customer Service-oriented
- Reliability and punctuality
- Time management
- Multitasking and organization
- Active listening
- Data entry
- Conflict resolution
Timeline
Courier Dispatcher
Apollo Couriers Inc.
2022 - 07.2025
Call Center Representative
USPS
2018 - 2022
Social Sciences
California State University, Northridge