James David Hernandez
Arcadia,CA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted workflow.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Casper
Santa Monica
07.2024 - Current
- Managed high-dollar sales transactions to drive revenue growth
- Generated and nurtured leads to maintain a strong sales pipeline
- Organized and maintained the sales pipeline for effective follow-ups
- Created and provided accurate quotes to customers
- Closed leads efficiently to boost the store's LGR (Lead Generation Rate)
- Conducted community outreach initiatives to boost revenue
- Extensive Salesforce/excel experience
Dental Office Assistant Manager
Simple Dentistry
Beverly Hills, CA
01.2023 - 04.2024
- Increased office efficiency by implementing a new electronic records management system for seamless data access
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals
- Created a In house excel file to help find customer information
- Maintained customer relations in between appointments
Sales Consultant
Pet Food Express
Pasadena, CA
11.2022 - 02.2024
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Accurately processed POS transactions, returns, currency, payment cards, and receipts to customers
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Assistant Manager
San Sai
Pasadena, CA
01.2021 - 02.2023
- Accurately processed POS transactions, and receipts to customers
- Led and directed team members on effective methods, operations, and procedures
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Conducted regular performance evaluations, providing constructive feedback for professional growth
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment
Library Volunteer – Youth Learning Support & Emoti
LA Public Library / Cathedral HS / PCC
Los Angeles, CA
03.2019 - 01.2022
- Grounding Techniques Using the 5-4-3-2-1 method to remain aware of our senses.
- Stop, Think, Act Method Teaching children to pause before reacting, think of a solution, and then respond appropriately.
- Progressive Muscle Relaxation (PMR)
- Guided children in managing frustration and anger
- Taught patience and emotional regulation techniques
- Created a supportive and encouraging learning environment
- Engaged with parents and library staff to support children's progress
Education
Finance -
California State University, Northridge (CSUN)
Northridge, CA05-2027
Associates in Science -
Pasadena City College
Pasadena, CA01.2024
Cathedral High School College Preparatory - High School GED
Cathedral High School College Preparatory
Los Angeles, CA05-2021
Skills
- Sales Force Knowledge
- Excel Experience
- High-Dollar Sales
- Lead Generating
- Pipeline Organization
- Lead Closing
- Generating Quotes
- Closing Leads to Boost Store's LGR
- Community Outreach
- Customer Service & Sales
- Office & Records Management
- Leadership & Team Management
- POS Systems & Inventory Control
- Conflict Resolution & Negotiation
- Strategic Sales Planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Supervisor
Casper
07.2024 - Current
Dental Office Assistant Manager
Simple Dentistry
01.2023 - 04.2024
Sales Consultant
Pet Food Express
11.2022 - 02.2024
Assistant Manager
San Sai
01.2021 - 02.2023
Library Volunteer – Youth Learning Support & Emoti
LA Public Library / Cathedral HS / PCC
03.2019 - 01.2022
Finance -
California State University, Northridge (CSUN)
Associates in Science -
Pasadena City College
Cathedral High School College Preparatory - High School GED
Cathedral High School College Preparatory
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