Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMES DAVID KANA

Katy,TX

Summary

10+ years of experience in leadership roles with success driven by managing teams that are fully engaged and results driven. Continually strive to set higher standards in safety, customer service, production, quality and positive company culture. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

L5 – Manager II, Operations / Total Quality Manager

Amazon
07.2022 - Current
  • Identified risk in warehouse deals recovery, proposed change, and implemented improvements to recovery of high value tech items such as hard drives, flash/USB memory for an annual cost savings of $431K.
  • Executed CI project to improve recovery of headsets for discounted resale on Amazon.com for a site level cost entitlement of $631k.
  • Led site level projects to reduce dwelling inventory from 150k units to less than 3k units in a 6-month timeframe while identifying process gaps and standardizing transship and 3rd-party removals to maintain accurate inventory reporting.

L4 – Manager I, Operations

Amazon
09.2021 - 07.2022
  • Mentored team of 8 Quality PA's to create daily/weekly standard work for quality engagements within the returns center to overachieve in customer returns yield for an annual gain of $1.3M while achieving concessions goals to improve the customer experience.
  • Collaborated with ACES Quality organization in June 2022 to plan for the Relo network Q3 TQM conference, develop a vision for the 2023 TQM program, and reset expectations.

T3 – Quality Process Assistant

01.2021 - 09.2021
  • Support daily operations in the customer returns facility by mentoring/guiding associates in following standard work practices to meet customer expectations while keeping safety and quality as priorities
  • Develop and implement standard work processes to ensure quality standards are being met in both Customer Returns and Warehouse Deals departments
  • Standard work implemented reduced problem solve escalation rate from 4.1% to less than 3% in twelve weeks, improvement in problem solve support spend
  • Identify and coach bottom performers in ReLo quality metrics such as yield, concessions and audit failures
  • Customer returns yield improvement from 98% PtP to 100%+ PtP while also meeting concessions goal.

Assistant General Manager

Food Service Industry
01.2018 - 01.2020
  • Managed 15-20 employees in product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, recruiting, hiring, and financial accountability
  • Executed processes to reduce waste, maximize sales/ gross profit, improve labor efficiency, ensure A+ standards and food quality, and to meet sanitation and customer expectations
  • Led budgeting, forecasting and P/L statement analysis while partnering with several restaurant locations.

Education

Bachelor of Science - Aerospace Engineering

University of Texas at Austin
08.2009

Skills

  • MS Office (Word, Excel, PowerPoint, and Outlook)
  • QuickSight
  • Tableau
  • SQL
  • MATLAB
  • C
  • Java
  • LabView
  • SolidWorks
  • AutoCAD

Certification

  • NASM – Certified Personal Trainer, November 2020
  • AED/CPR and First Aid – American Red Cross, November 2020

Timeline

L5 – Manager II, Operations / Total Quality Manager

Amazon
07.2022 - Current

L4 – Manager I, Operations

Amazon
09.2021 - 07.2022

T3 – Quality Process Assistant

01.2021 - 09.2021

Assistant General Manager

Food Service Industry
01.2018 - 01.2020

Bachelor of Science - Aerospace Engineering

University of Texas at Austin

Similar Profiles

CREATE PROFILE
JAMES DAVID KANA