James Davis
Campbell,CA
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
11
11
years of professional experience
Work History
Head Cashier
Walgreen's Drug Store
San Jose, CA
11.2018 - 10.2021
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Checked personal identifications during alcohol and tobacco sales.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Received and processed customer payments.
Bookseller
Books Inc.
Mountain View, CA
07.2001 - 03.2003
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed information and merchandise through POS register system.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Lead Bookseller
Printer's Inc.
Mountain View, CA
09.1998 - 07.2001
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported efficient and timely replenishment of sales floor merchandise.
- Processed information and merchandise through POS register system.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bookseller
Hog On Ice
San Francisco, CA
10.1992 - 03.1996
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed information and merchandise through POS register system.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree - Film And Video Production, Performance Art
San Francisco Art Institute
San Francisco, CA 05.2001 -
Skills
Store opening/closing procedures
Stocking and replenishing
Interpersonal ability
Cash drawer management
Identification checks
Cleaning and sanitizing
Cash register systems
Cash register operation
Liquor law compliance
Timeline
Head Cashier
Walgreen's Drug Store
11.2018 - 10.2021
Bookseller
Books Inc.
07.2001 - 03.2003
No Degree - Film And Video Production, Performance Art
San Francisco Art Institute
05.2001 -
Lead Bookseller
Printer's Inc.
09.1998 - 07.2001
Bookseller
Hog On Ice
10.1992 - 03.1996