James Davis
New York,NY
Summary
Resourceful workforce development professional focused on building successful education paths in support of career goals. Hardworking and resilient professional with deep understanding of company needs and market trends. Offering over 10 years in career development with an emphasis on formally incarcerated populations.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Employment Services Coordinator
Westhab Inc
New York, NY
07.2023 - Current
- Manages a team of ten (10) NYC employment counselors and job developers based at eight (8) different shelter sites.
- Works in collaboration with other shelter Directors, Case managers and front line staff to ensure the best outcomes for job seekers
- Initiates and maintains ongoing contacts with a variety of business and industry representatives and job placement/training agencies to promote programs for participant placement.
- Drives the team to locate jobs for participants who have successfully completed training programs and/or are enrolled within contracted programs, instructing participants in job seeking, application procedures resume writing, interview preparation and job retention skills when necessary
Career Specialist
Getting Out, Staying Out
New York, NY
06.2021 - 07.2023
- Instructed participants in career development techniques, such as job search and application strategies, resume writing, and interview skills
- Established contacts with 30+employers to create internship and employment opportunities for participants
- Interviewed participants to obtain information about employment history, educational background, and career goals, and to identify barriers to employment
- Ensured qualified participants are matched with roles that suit their skills and experience
Operations Supervisor
The Home Depot Store
Houston, TX
04.2017 - 05.2021
- Developed, trained, coached, and managed the performance of 25 + direct reports with the highest online customer satisfaction rating of 91.67 % within a district of 11 stores
- Optimized resources by executing cross functional training of the staff creating a comprehensive positive customer experience
- Implemented active listening and critical thinking skills with customers and associates to resolve issues, impacting an overall customer satisfaction rating of 91.67%, and 10% increase in employee retention
- Monitored the Front End for sufficient coverage of customer flow focusing on line management, accuracy behaviors, and using 15 back- up cashiers to best serve customer needs
- Managed over $1.25 million in online inventory within a 3-month period.
Executive Director/Career Specialist
Becoming One Community
Houston, TX
04.2013 - 05.2021
- Created and implement programs to aid in reducing the rate of recidivism within the previously incarcerated population, assisting 1000+ people with career networking events and training w
- Secured strategic, win-win partnerships with 10 local organizations, dealing with client development and community involvement supporting reentry programs and services
- Collaborated with the Board of Directors finalizing policy decisions; elevating the overall visibility of the Foundation throughout the State by 45%
- Recruited 5 sponsors, 50 vendors, and 15 volunteers for 20 different events, directing logistical operations while executing crisis management and foreshadowing potential problems to eliminate before the event.
Customer Service Specialist
The Home Depot Store
Houston, TX
07.2014 - 03.2017
- Fostered and maintained influential customer relationships, leveraging expert knowledge of the flooring and décor department to identify individual needs and recommending products while generating $250,000 in sales
- Remained current with products, policies, and procedures, sharing ideas to senior management that enhanced productivity by 15%
- Trained 6 employees in customer service best practices while also ensuring alignment to corporate policies and procedures.
Office Manager
Therapeutic Professionals, LLC
Houston, TX
06.2011 - 09.2013
- Recruited and selected 75%+ of new massage therapists within six months for the Massage Therapy program, supervising CPR/First Aid Certification; and leading professional development and training courses for 5 employees
- Implemented CPR Instructor courses in 5 other states, boosting the database for Instructors by 25%, and bringing in $15,000 of new revenue to enhance the company’s bottom line
- Restructured corporate policies and procedures to ensure organizational effectiveness leading to a 25% increase in overall office productivity
- Maintained 100% of the chief executive officer’s calendar by planning and scheduling meetings, and conferences.
Education
BBA - Finance
Prairie View A&M University
Prairie View, TXSkills
- Operations Management
- Case Management
- Curriculum Development
- Project Management
- Executive Administrative Support
- Office Management
- Oral & Written Communication
- Workforce Development
- Strategic Partnerships
- Team Leadership & Training
- Process Improvement & Operations
- Customer Service
- Performance Management
- Strategic Thinking
- Research & Analysis Skills
- Organizational Development
- Workforce improvements
- Planning and Coordination
- Teamwork and Collaboration
Certification
- Nonprofit Organizational Management, University Of Texas, Austin, TX 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Employment Services Coordinator
Westhab Inc
07.2023 - Current
Career Specialist
Getting Out, Staying Out
06.2021 - 07.2023
Operations Supervisor
The Home Depot Store
04.2017 - 05.2021
Customer Service Specialist
The Home Depot Store
07.2014 - 03.2017
Executive Director/Career Specialist
Becoming One Community
04.2013 - 05.2021
Office Manager
Therapeutic Professionals, LLC
06.2011 - 09.2013
BBA - Finance
Prairie View A&M University
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