James Davis

• Opened new store location including hiring, training, setting up sales floor and back room, ordering accurate amount of product for exceeding target goals, merchandising, and final touches
• Created a successful three month marketing and community plan prior to opening to draw buzz and awareness to the new location and drive traffic upon opening
• Sourced well qualified candidates
• Delivered training programs to management team, key holder, and program to sales associates simultaneously.
• Organized and implemented team building days that focus on business mission, vision, goals, and how each individual contributes to the organization.
• Evaluated staff performance against expectations
• Created new sales and marketing strategies to drive growth
• Managed team of 20 employees including other leaders by the side of store manager and assistant.
• Provides direction to, assists with training and leading part-time sales associates
• Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management
• Assists with other operational activities including store maintenance , helping to maintain a neat, clean and inviting shopping environment
• Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis
• Monitors customer flow at front-end, provides POS training and uses POS knowledge to troubleshoot. Oversees customer service desk
• Provides support with visual presentation, signage and pricing
• Manage overall team performance & growth
• Create & execute a strategy for effective store communications (team-based as well as one-on-one) to ensure that your staff is involved & updated
• Ability to drive and develop sales; ability to interpret sales related data

Supervise business operations and perform administrative tasks as support to a manager. delegate tasks of team members and arrange schedules. I also evaluate progress, produce the necessary documentation, maintain a record of data, identify issues and opportunities, and assist in coordinating with other employees.

• scheduled and led weekly store meeting for all employees
• trained employees on the floor providing feedback in the moment
• led by example and spend time on the floor connecting with guests and the community. Building relationships the led to customer retention
• promoted team leader to assistant manager
• conducted store inventories once per quarter
• created sell through strategies through social media, marketing, & floor set up
• Increased sales volume in location by 40% in two quarters. The location went from an underperforming location to a fully performing store.
• Champion opportunities to consistently Improve the Kate Spade experience
• Drive customer retention and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
• Guide team in effective client issues resolution and handle any escalations
• Test new strategies for driving customer value

• Coordinated and promoted events/special projects to enhance store visibility and generate resource development
• Listen to a client’s fashion goals and develop a plan to help them reach those goals
• Recommend specific outfits, accessories, and other fashion items to clients
• Ensure that the pieces and outfits you select fit the client’s preferences, style, body type, and price range
• Keep yourself up to date on the latest trends in fashion
• Maintain an updated portfolio that reflects the looks and trends of the season
• Generate leads and pursue them to grow our client base
• Communicate with clients via phone and email

Professionally in charge of guiding, monitoring and leading an entire group, responsible for motivating the team as well as inspiring positive communication within them so that they can work together toward achieving goals. Delegating tasks based on each member’s strengths and skills and offering the training necessary to complete certain tasks. Also providing individualized coaching when needed.

• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments