James Davis
Summary
Position that would allow me to use my acquired skills of customer service/care and decision-making and problem solving to assist sales in a capacity that allows for business growth.
Overview
13
13
years of professional experience
Work History
Account Support Analyst
LexisNexis Risk Solutions
01.2020 - Current
- Serves as a liaison between sales and billing.
- Perform maintenance on existing accounts.
- This includes price changes, trial extensions, POC/NACs (Point of Contact/Name and Address Change), updating purchase order numbers, account reactivation.
- Front line of communication for sales for any billing questions regarding existing accounts.
Records Coordinator
LexisNexis Risk Solutions
01.2017 - 01.2020
- As a Records Coordinator, I am responsible for obtaining accurate public court records, civil and criminal, on individuals and businesses that customers need information on while returning results of records requested in a timely manner
- As a records coordinator, I also communicate with suppliers that obtain requested records from courthouses
- Also, we may have to perform additional searches and rechecks on individuals and businesses to maintain accuracy on cases that may or may not have been previously reported.
Assistant Manager
Steak and shake
01.2015 - 01.2017
- I have direct responsibility for day-to-day operation of the restaurant
- This includes but is not limited to training new employees, counseling employees on policy and procedure
- I am also responsible managing inventory, labor cost, and the daily maintenance of the facility
- Also, during my shift, I am responsible for resolving customer issues and personnel issues when necessary.
Server/Assistant Manager
Genghis Grill the Mongolian Stir Fry
10.2011 - 01.2015
- Direct responsibility for assisting in the day-to-day management of the restaurant
- This included duties of managing, scheduling, and training up to 40 employees for a 100+ seat restaurant, including cooks, wait staff and bar personnel
- Manage menu development, inventory, labor cost and customer relations
- Filling in if necessary, any position in the restaurant.
Skills
- Subject matter expert specializing in problem solving and data protection
- People Skills: Skilled in management of people, both customers and employees, with proven skills in helping to develop employees and building customer base while working in a team environment
- Detailed Oriented: Insuring the proper handling of customer’s property with airlines and strict standards of inventory control and sanitation in restaurant industry
Education
University of Alabama Birmingham, Civil Engineering, 2.5, Southern University Baton Rouge, Perimeter College, Clarkston, GA, Tucker High School, 2008, College Prep
Timeline
Account Support Analyst
LexisNexis Risk Solutions
01.2020 - Current
Records Coordinator
LexisNexis Risk Solutions
01.2017 - 01.2020
Assistant Manager
Steak and shake
01.2015 - 01.2017
Server/Assistant Manager
Genghis Grill the Mongolian Stir Fry
10.2011 - 01.2015
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