James Davis
Edinburgh,IN
Summary
Proven Customer Service Representative at Central Trucking, Inc, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling. Excelled in problem-solving, ensuring efficient resolutions and boosting repeat business. Skilled in Microsoft Excel and active listening, consistently achieved positive outcomes in high-stress situations.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Central Trucking, Inc
06.2002 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General - General Studies
North Putnam Sr High School
Roachdale, IN05.1971
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
Timeline
Customer Service Representative
Central Trucking, Inc
06.2002 - 08.2024
General - General Studies
North Putnam Sr High School
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