James Davis
Memphis,TN
Summary
Accomplished General Manager at McDonald's, adept in operations management and leadership, spearheaded initiatives that significantly boosted sales and employee satisfaction. Expert in strategic planning and team building, successfully implemented innovative strategies, enhancing efficiency and fostering a culture of continuous improvement. Proven track record in improving customer retention and driving business growth through effective relationship building and process improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
08.2005 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High School Diploma -
Middle College
Memphis, TN06.2006
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- P&L Management
- Team training and development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Workflow Planning
- Purchasing
- Recruitment
- Expense Control
- Networking abilities
- Interpersonal Skills
- Business Development
- Troubleshooting expertise
- Purchasing and planning
- Operations Oversight
- Performance Analysis
- Project Planning
- Cost analysis and savings
- Business Administration
- Organizational Development
- Quality Management
- Sales expertise
- Account Management
- New Business Development
- Risk Management
- Succession Planning
Certification
Game changer award
Timeline
General Manager
McDonald's
08.2005 - Current
Game changer award
High School Diploma -
Middle College
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