James Davis
Memphis,TN
Summary
Dynamic leader with a proven track record at McDonald’s, enhancing operational efficiency and driving a 20% increase in sales through strategic planning and team development. Expert in P&L management and customer relationship management, fostering team collaboration and exceeding revenue targets. Skilled in cultivating partnerships and implementing innovative solutions for long-term success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
McDonald’s
08.2005 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
High School Diploma -
Middle College
Memphis, TN06.2006
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- P&L Management
- Team training and development
- Motivation
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Recruitment
- Business Development
- Troubleshooting expertise
- Performance Analysis
- Project Planning
- Business Administration
- Organizational Development
- Quality Management
- Sales expertise
- Budget Administration
- Risk Management
- Supply Chain Management
- Distribution Management
- Succession Planning
- Program Administration
- Change Implementation
- Human Resources Management
Certification
Game changer award
Timeline
General Manager
McDonald’s
08.2005 - Current
Game changer award
High School Diploma -
Middle College
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