Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Davis

Des Moines,Iowa

Summary

Dynamic Telecommunications Technician with extensive experience at CPI Telecom Inc, specializing in network troubleshooting. Proven track record of enhancing system reliability and customer satisfaction through effective communication and proactive maintenance. Skilled in equipment installation and configuration, ensuring optimal performance and minimal downtime.

Telecommunications professional with extensive experience in installing, maintaining, and troubleshooting complex telecommunication systems. Known for collaborative approach to projects and consistently delivering high-quality results. Reliable and adaptable with strong skills in network configuration and problem-solving.

Overview

17
17
years of professional experience

Work History

Telecommunications Technician

CPI Telecom Inc
05.2020 - 04.2025
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Responded to service requests during and after business hours.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Provided training to customers to enhance use and understanding of network systems.

Telecommunications Technician

Windstream Telecommunications
01.2016 - 05.2020
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Performed quality assurance on systems to confirm optimal performance.
  • Coordinated installation of new users and relocations of existing users.
  • Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.

Telecommunications Technician

Iowa Telecom
01.2012 - 01.2016
  • Streamlined workflow processes through effective communication with cross-functional teams.
  • Exceeded customer expectations through timely completion of service requests and professional interactions.
  • Improved customer satisfaction by efficiently diagnosing and repairing telecommunication equipment.
  • Enhanced network performance by conducting routine maintenance and system upgrades.
  • Reduced downtime for clients with prompt troubleshooting and resolution of connectivity issues.
  • Minimized service disruptions with proactive identification of potential network issues during routine inspections.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Responded to service requests during and after business hours.
  • Provided training to customers to enhance use and understanding of network systems.
  • Performed periodic system upgrades and maintenance to meet industry standards.

Telecommunications Technician

Baker Communications
01.2008 - 01.2012
  • Achieved efficiency gains in scheduling work assignments through the utilization of GPS tracking technology for route optimization.
  • Increased team productivity by providing technical support and training to junior technicians.
  • Managed work orders, maintaining accurate documentation of completed tasks, parts used, and hours worked.
  • Maximized system reliability with regular monitoring, testing, and recalibration of telecommunications equipment.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed quality assurance on systems to confirm optimal performance.
  • Coordinated installation of new users and relocations of existing users.
  • Enhanced network performance by conducting routine maintenance and system upgrades.
  • Reduced downtime for clients with prompt troubleshooting and resolution of connectivity issues.
  • Minimized service disruptions with proactive identification of potential network issues during routine inspections.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Responded to service requests during and after business hours.
  • Performed periodic system upgrades and maintenance to meet industry standards.

Education

High School Diploma -

Urbandale High School
Urbandale, IA
06.1979

Basic Electronics / Basic T-1 Services. -

Des Moines Area Community College
Ankeny, IA
01.1980

Skills

  • Fiber optic splicing
  • Troubleshoot
  • Ng and resolutionWireless networking
  • Installation and maintenance
  • Network troubleshooting
  • Troubleshooting systems
  • Installing equipment
  • Telecom infrastructure
  • Electrical wiring
  • Troubleshooting and repair
  • Equipment installation
  • Work order completion
  • Equipment safety
  • Safety awareness
  • Configuring equipment
  • Test equipment operation
  • Hardware maintenance
  • Device installation
  • Software upgrades
  • System repair
  • Service documentation
  • Maintaining components
  • Configuring devices
  • Structured cabling
  • Data cabling installation

Timeline

Telecommunications Technician

CPI Telecom Inc
05.2020 - 04.2025

Telecommunications Technician

Windstream Telecommunications
01.2016 - 05.2020

Telecommunications Technician

Iowa Telecom
01.2012 - 01.2016

Telecommunications Technician

Baker Communications
01.2008 - 01.2012

High School Diploma -

Urbandale High School

Basic Electronics / Basic T-1 Services. -

Des Moines Area Community College

Similar Profiles

CREATE PROFILE