JAMES D. BENSON

• Coordinated with executives, working teams, and auditors for remediation evidence on11 teams in the Storage Organization. Collaborated with stakeholders, collected information to close action plans on 9 gap items during 6 months of reviews. Collaborated weekly to align evidence to requirements. All actions completed successfully on time.
• As BC Lead performed UAT Testing on new BCIC tool for launch mid-2025. Created BC Awareness Training material with executives, Corporate BC, and communications teams - published to all employees in HCOCTO BU

Drove operational improvements for efficient GT approval for new solutions:

• Co-led C360 reviews to protect customer data during NPI. Product Management (PM) and C360/Regulatory Compliance Governance Legal office approval
• Initiated single repository source for GT readiness to speed Product Management sign-off
• Co-chaired review with Global Trade (GT) and Product Management of Private Cloud Enterprise (PCE) quote, order, shipping processes. Resulted in GT approved export license screening. Documented 7 such live reviews in an efficient engagement process for BU Program Managers to follow during new product launch.

BC Program managed 4 practitioners to deliver BC Plan updates, training, readiness

Product Acceptance Committee (PAC) Manager

• Chaired 30 weekly checkpoint reviews with stakeholders from across the BU: R&D, PM, Services, Launch, Pointnext, Finance) for Ezmeral DF/Runtime and GL Cloud in live and email vote
• Created process improvements in 7 day prenotifications, email vote for low tier products, Agile increments for fewer meetings
• Produced POM web-based training for new hire employees

• Led Customer Success Program with R&D, DXC, Quality, and Sales that provided white glove approach to speed launch to key customers. Collected learnings from 500 SMB customers to improve efficiency and customer satisfaction
• Supported implementation of a single end-to-end project deployment owner: 10% faster deployment time and 20% fewer customer escalations
• Proactively identified gaps in ordering tools, training material, and UAT testing before product launch. Resolved deployments on hold and improving product readiness and customer experience

• Led M&As for a six-member Sales Operations team that partnered with counterparts at acquisition to determine the best practices to be carried forward (EDS, 3Com, 3PAR, ArcSight, Autonomy, Fortify, Extreme SW, Aruba Networks, etc.)
• Managed $2M budget of for 6 global and 18 regional resources, based on resources and travel
• Developed project plans with a global core team and regional lead manager to optimize resources/tools for acquisitions ranging from 20 to 30,000 employees, minimizing changes, enhancing communication, driving operational efficiency, and creating satisfied employees who understood the objectives and drove results

• Launched Early Awareness Program for advanced approval of new ordering sites. Awarded for innovative new program that drove 25% increased customer satisfaction
• Managed program to improve customer experience at ordering sites by facilitating usability sessions feedback from Global Customer Advisory Council: Microsoft, Merck, Nestle, Visa

• Led UAT team of 10 employees responsible for migration of customers to the latest website
• Managed a sales demo site to enable 50 sales representatives to explain new features to customers
• Supported 4,000 WBT sessions in 25 countries; resolved 50 FAQ issues in the ordering experience