James D Burner
Spokane,WA
Summary
Accomplished Quality Assurance Professional with a strong background in product quality assurance and process improvement. Proven track record of leading cross-functional teams to enhance operational efficiency while consistently meeting and exceeding compliance standards. Expertise in conducting thorough root cause analysis and implementing effective corrective actions to resolve complex issues. Committed to fostering a culture of continuous improvement and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Supervisor
Industrial Indicators
08.2022 - 08.2023
- Responsible for all aspects of Quality Management, and QMS
- Ensured compliance to ISO 9001 &VSI/PEPA Quality Standards
- Substantiated Quality and Production KPIs and reported out to top management and stakeholders
- Led team of 10 QC Inspectors and Quality Specialists to produce accurate, efficient and meaningful testing procedures that ensure product quality.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Managed and maintained PLC Quality processes, Customer Warranty Claim System and associated post-production-testing
Quality Assurance Manager
Industrial Indicators
03.2022 - 08.2022
- Responsible for design, deployment, and maintenance of the Quality Management System
- Responsible for all Continuous Improvement & Lean activities
- Project Leader for ISO-9001:2015 Implementation.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of ownership, accountability and high performance.
Quality Assurance Specialist
Continental AG
08.2015 - 03.2022
- Responsible for all aspects of complaint management. Mitigated high dollar complaints to reduce impact to bottom line.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Led cross-functional A3/8D problem-solving teams to accurately identify root cause, and implement effective corrective and preventative actions.
- Led Lean Manufacturing training and deployment for RIE, Kaizen, VSM, SMED, and SIPOC/Hoshin Kanri
- Developed, maintained and provided training for internal quality specifications.
- IATF/ISO certified lead auditor.
- Participated in and led the Ownership Champion pilot program for the global organization. Conducted 36 half-day virtual workshops for employees in 3 continents.
Remote Consultant
Spokane Industries, SSF Division
08.2014 - 03.2015
- Contributed to success of original ISO 9001 Quality Standards Certification at Spokane Steel Foundry.
- Authored ISO-9001:2008 compliant SOPs, procedures and work instructions.
- Worked closely with Manufacturing Dept. Management, and SMEs to ensure that procedures and work instructions were functional and accurate, and optimized for daily use.
Process Control Coordinator
Spokane Industries, SSF Division
08.2011 - 06.2014
- Collected and analyzed manufacturing production data and standard work data, provided analysis and process recommendation.
- Provided technical recommendations, oversaw the implementation of key process modifications resulting in quality, efficiency improvements and cost savings, plant wide.
- Designed, proposed, and implemented bar code WIP inventory system with the function of substantiating key lead time, operational cycle time, and takt time data, with capability for reporting and analysis.
- Conducted successful root cause defect analysis using standard industry problem solving techniques with an emphasis on statistical process control.
Education
High School Diploma - Gen. Studies, JROTC
Massanutten Military Academy
Skills
- Microsoft Office
- Minitab, Autodesk Fusion, ERP/MRP, Omnex
- A3, 8D, CAPA
- Statistical Process Control
- Customer Facing communication
- Change Control / Management
- Quality Metrics
- Internal / External Auditing
- Continuous improvement & Lean
- Document control
- Process analysis
- Quality assurance management
Certification
Exemplar Global ASQ - ISO 9001:2015 / IATF 16949:2016 Lead Auditor
Timeline
Quality Control Supervisor
Industrial Indicators
08.2022 - 08.2023
Quality Assurance Manager
Industrial Indicators
03.2022 - 08.2022
Quality Assurance Specialist
Continental AG
08.2015 - 03.2022
Remote Consultant
Spokane Industries, SSF Division
08.2014 - 03.2015
Process Control Coordinator
Spokane Industries, SSF Division
08.2011 - 06.2014
High School Diploma - Gen. Studies, JROTC
Massanutten Military Academy
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