James Decker
Manchester Township,NJ
Summary
Highly motivated and results-oriented IT professional with 8 years of experience. Demonstrates technical expertise and extensive industry knowledge. Committed to continuous learning and skill development. Proficient in AWS, Veeam Enterprise solutions, VOIP configurations and deployments, MS 365 Suite including Azure/Entra, Teams, Sharepoint, InTune. Seeks opportunity to leverage performance-driven approach and contribute to the success of a dynamic organization.
Overview
19
19
years of professional experience
Work History
L3 Help Desk Support
TechFox IT
02.2024 - Current
- Created and maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference. (SOPs)
- Migrated backup solution to Veeam Enterprise backup, over 100 Endpoints
- Administered 15+ Microsoft 365 tenants including user provisioning, license assignment, and mailbox management via the Microsoft 365 Admin Center
- Worked with SOC team to quickly respond to security threats
- Oversee and manage escalations for support team of 6
L2 Help Desk Support
TechFox IT
04.2020 - 02.2024
- Use FreshDesk ticketing system to manage, process and document support actions and requests.
- Configure white-label cloud backup using AWS
- Configure and deployed SonicWALL firewalls, VPN access and remote desktop policies
- Configure and deploy Webroot/Cylance managed AV
- Ensure appropriate monitoring of all client hardware, networks and over 2000 endpoints
- Unifi wireless configuration and deployment
- VOIP configuration, management and deployment
L1 Help Desk Support
TechFox IT
01.2017 - 04.2020
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections for over 40 small businesses and healthcare practices.
Technical Operations Officer
Pascack Community Bank
12.2013 - 04.2016
- Hardware and Website support for business scanning clients
- Responsible for analyzing teller data for eight offices
- Built and deployed Windows 7 workstations
- Primary remote deposit support technician, including software and hardware installation
- Responsible for bank-wide computer and peripheral inventory, decommission and destruction
- Supervised staff tellers, worked directly with the Bank’s VP on scheduling and other tasks
Head Teller
Pascack Community Bank
07.2011 - 12.2013
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan, and other payments and posted to accounts.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Asset Protection Specialist
Best Buy
01.2011 - 08.2011
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Security Officer
Planned Security Services
01.2009 - 01.2010
- Worked to prevent and detect signs of intrusion, and ensure security of doors, windows, and gates
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Conducted regular patrols of key areas to spot and control security concerns
Entertainment Specialist
Target
02.2009 - 08.2009
- Led electronics team at this retail store to improve sales and employee performance.
- Serviced customers effectively by recognizing trends and fulfilling needs.
- Handled 25-50 transactions daily.
- Demonstrated respect, friendliness and willingness to help wherever needed
Logistics Team Member
Target
07.2006 - 01.2009
- Helped to drive sales by pulling merchandise quickly and accurately
- Managed inventory from stock room to sales floor
- Facilitated positive guest experience by promptly locating desired items
- Cleaned and stocked backroom to maintain organization of facility
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Education
No Degree -
Kutztown University
Kutztown, PA12.2009
Skills
- Microsoft 365 administration
- Veeam Enterprise Backup Solutions (VSPC & VBR)
- Connect Wise Suite (Manage, Control)
- Windows Server 2008-2025
- VMware ESXi & VCenter / MS Hyper-V
- AWS platform proficiency
- SonicWALL (TZ, SOHO, NSA)
- Networking – troubleshooting connectivity, routing, VPN, DNS, DHCP, L1 and L2 stack issues
- VOIP configuration and deployment
- Proficient in Atera RMM
- Experienced with Freshdesk ticketing system
Timeline
L3 Help Desk Support
TechFox IT
02.2024 - Current
L2 Help Desk Support
TechFox IT
04.2020 - 02.2024
L1 Help Desk Support
TechFox IT
01.2017 - 04.2020
Technical Operations Officer
Pascack Community Bank
12.2013 - 04.2016
Head Teller
Pascack Community Bank
07.2011 - 12.2013
Asset Protection Specialist
Best Buy
01.2011 - 08.2011
Entertainment Specialist
Target
02.2009 - 08.2009
Security Officer
Planned Security Services
01.2009 - 01.2010
Logistics Team Member
Target
07.2006 - 01.2009
No Degree -
Kutztown University
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