Summary
Overview
Work History
Education
Skills
Timeline
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JAMES DEGUZMAN

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

32
32
years of professional experience

Work History

Loss Prevention Representative

Burlington Stores, Inc.
06.2024 - Current
  • Developed strong relationships with fellow employees, fostering a culture of trust and cooperation in combating retail theft.
  • Monitored store entrances and exits, identifying suspicious activity and preventing potential thefts.
  • Collaborated with management and staff to create a safe and secure environment for customers and employees.
  • Reduced inventory shrinkage by implementing effective loss prevention strategies and conducting regular audits.
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.

Merchandise Stocker

Shiftsmart
12.2022 - 09.2023
  • Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
  • Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
  • Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
  • Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Grocery Clerk

Krogers Grocery Store
05.2020 - 03.2021
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Maintained clean and inviting store environment, contributing to enhanced customer experience.

Customer Service Representative

United Airlines
11.1993 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

Bachelor of Arts - Economics

University of South Florida
Tampa, FL

Skills

  • Relationship building
  • Critical thinking
  • Public speaking
  • Conflict resolution
  • Group and individual instruction
  • Small group instruction
  • Innovative lesson planning
  • Group instruction
  • Verbal and written communication
  • Team building
  • Clear public speaking skills
  • Effective listening
  • Learning strategies

Timeline

Loss Prevention Representative

Burlington Stores, Inc.
06.2024 - Current

Merchandise Stocker

Shiftsmart
12.2022 - 09.2023

Grocery Clerk

Krogers Grocery Store
05.2020 - 03.2021

Customer Service Representative

United Airlines
11.1993 - 05.2017

Bachelor of Arts - Economics

University of South Florida

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