James DeHaven
Midlothian,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Service Advisor
Rush Truck Centers
01.2020 - Current
- Check on progress of repair throughout the service and relay back to customers regarding any changes in the estimate or promised time.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Manager/Forman/Technician
Ashby's Incorporated
01.2007 - 01.2020
- Directed daily activities to maintain optimal workflow and customer satisfaction.
- Process incoming orders, shipping, receiving and purchase orders efficiently.
- Diagnose and repair of commercial/industrial truck radiators and retail radiators per specs.
- Created and managed service tickets for a range of commercial and industrial vehicles.
- Procured necessary parts for service tickets and scheduled repair tasks with technicians.
- Coordinated scheduling and timely execution of all service tickets.
- Processed purchased orders and parts tickets for vendor account management.
- Verified accuracy of pricing for purchased parts and receivables.
- Executed end-of-day procedures to ensure smooth business closure.
- Collaborated on A/B tests, increased click-through.
Warehouse Manager
Radac America
01.2006 - 01.2007
- Ensured proper delivery of all stock items to area customers.
- Managed entire warehouse including inventory of stock items, daily bank deposits, shipping, receiving and purchase orders.
- Processed incoming orders, warranty items, daily sales reports, company vehicle maintenance records.
- Managed all customer commercial and retail accounts.
Service Manager
Tire Kingdom/Merchant's Tire
01.2002 - 01.2006
- Assist manager with daily operations, scheduling appointments, assist customers with troubleshooting issues with their vehicle
- Ensure profitability by analyzing costs for profit and loss statements
- Assist technicians with pricing of parts, labor and service to quote the customer for their ticket
- Maintain inventory levels for adequate weekly inventory usage
- Handled customer concerns and issues
Education
Auto Mechanics -
Lawrence County Vocational Technical Center
01.1999
General Education Degree - Automotive Technologies
Lawrence County Vocational Technical Center
New Castle, PA01.1991
Skills
- Strong Communications Skills
- Technical and mechanical skills
- Inventory management
- Customer service
- Problem solving
- Scheduling
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Client rapport
- Customer relationship management
- Service recommendations
Affiliations
- Kindred Church January2010 to Present
- Assist in set up of daily preparation for services.
- Run sound for worship service.
- Member of leadership team.
- Lead & assist with small groups & connect groups.
Timeline
Service Advisor
Rush Truck Centers
01.2020 - Current
Service Manager/Forman/Technician
Ashby's Incorporated
01.2007 - 01.2020
Warehouse Manager
Radac America
01.2006 - 01.2007
Service Manager
Tire Kingdom/Merchant's Tire
01.2002 - 01.2006
General Education Degree - Automotive Technologies
Lawrence County Vocational Technical Center
Auto Mechanics -
Lawrence County Vocational Technical Center
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