JAMES DELANEY
Miami,USA
Summary
I am a dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. My experience demonstrates my ability to quickly assess customer needs and provide appropriate solutions. I am skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. My work focuses on streamlining processes to improve customer service efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Sales and Service Intern
Florida Panthers
Sunrise, FL
08.2024 - Current
- Work with the Ticket Sales team to provide a first-class experience for fans
- Collaborate with Account Executives on B2B and B2C sales strategies
- Facilitate events for over 500 people
- Perform various administrative duties including preparing reports, maintaining records and managing clients' accounts
Member Service Representative
Anthem Country Club
Henderson, NV
05.2020 - 08.2024
- Managed day-to-day operations to ensure optimal member experience
- Coordinated tournaments with over 200 participants
- Educated prospective members on the multitude of benefits that come with a membership
Runner
Maupin Cox & Legoy
Reno, NV
04.2022 - 06.2023
- Proofread documents and prepare them for meetings, trials, etc
- Tracked new and existing client files in the firm's databases
- Managed front of house duties to support clients' needs and resolve any situations that arose
Education
M.S. Ed - Sports Administration
University of Miami
Miami, FL05.2025
Bachelor of Arts - Criminal Justice
University of Nevada Reno
Reno, NV05.2022
Skills
- Customer service
- Interpersonal communication
- Active listening
- Client relations
- Document Management
- Sales
- Customer Relationship Management (CRM)
- Problem-solving skills
Timeline
Sales and Service Intern
Florida Panthers
08.2024 - Current
Runner
Maupin Cox & Legoy
04.2022 - 06.2023
Member Service Representative
Anthem Country Club
05.2020 - 08.2024
M.S. Ed - Sports Administration
University of Miami
Bachelor of Arts - Criminal Justice
University of Nevada Reno
Similar Profiles
Alexis FunkAlexis Funk
Concert Marketing Intern at Florida PanthersConcert Marketing Intern at Florida Panthers
Catherine DobbsCatherine Dobbs
Community Event Staff at Florida PanthersCommunity Event Staff at Florida Panthers
Jada ParrisJada Parris
Internship Student at Florida PanthersInternship Student at Florida Panthers