James Delia
Wake Forest,NC
Summary
Dynamic and results-oriented professional with a proven track record at Poor Calvin's, excelling in customer service and efficient multitasking. Leveraged strong communication and basic mixology skills to enhance patron satisfaction and streamline operations. Demonstrated ability to boost team performance and maintain high standards of cleanliness, contributing significantly to workplace efficiency and positive customer experiences. Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
8
8
years of professional experience
Work History
Barback
Poor Calvin's
09.2023 - 04.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Greeted customers and provided friendly, knowledgeable service.
- Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Server
Bantam + Biddy
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Food Counter Attendant
Alon's Bakery & Market
01.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Delivered food to guest tables with timeliness and efficiency.
- Processed sales transactions using POS system.
- Boosted team morale by assisting coworkers during peak hours.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Offered product samples, answered questions and helped customers find items.
Server
The Lawrence
04.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Front Desk Assistant
Equinox
08.2019 - 03.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
Front Desk Employee
Barry's Bootcamp
05.2019 - 03.2020
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Handled emergency situations calmly and professionally while following proper protocols.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Membership Consultant
LA Fitness
06.2017 - 03.2018
- Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
- Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
- Consulted with potential clients about personal needs and budget concerns.
- Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
Sales Associate
GNC Live Well
09.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Kings Park High School
Kings Park, NY06.2014
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Flexible Schedule
- Stock Rotation
- Basic mixology
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Product Promotion
- Teamwork and Collaboration
- Positive and professional
- Strong Communication and Interpersonal Skills
- Cold-calling
- Product Recommendations
Timeline
Barback
Poor Calvin's
09.2023 - 04.2024
Server
Bantam + Biddy
05.2023 - 09.2023
Food Counter Attendant
Alon's Bakery & Market
01.2022 - 03.2023
Server
The Lawrence
04.2021 - 10.2021
Front Desk Assistant
Equinox
08.2019 - 03.2020
Front Desk Employee
Barry's Bootcamp
05.2019 - 03.2020
Membership Consultant
LA Fitness
06.2017 - 03.2018
Sales Associate
GNC Live Well
09.2016 - 06.2017
High School Diploma -
Kings Park High School
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