James Depalmer III
Milford,CT
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
Ride & Shine Auto Detailing
07.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Ensured safety measures were followed by properly handling chemicals and equipment throughout the detailing process.
- Developed strong relationships with clients by addressing concerns promptly and providing professional advice on vehicle care and maintenance.
- Addressed specific client requests such as engine bay cleaning or headlight restoration for enhanced vehicle performance.
- Completed pre-delivery inspections of vehicles ensuring they met client standards before handover.
- Supported inventory management efforts by tracking supplies usage accurately assisting in cost control measures.
Fleet Manager
Elite Limousine
01.2020 - 07.2021
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Maintained accurate driver information for delivery scheduling.
Co-Owner
Smooth Moving
08.2018 - 01.2020
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Established foundational processes for business operations.
- Established team of motivated and highly skilled employees to help run business.
Head of Security
Two Roads Brewing Company
11.2016 - 08.2018
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
- Streamlined communication between security staff, improving response times to potential threats.
- Maintained compliance with local, state, and federal regulations by staying current on industry standards and best practices.
- Contributed to a significant reduction in workplace accidents by promoting adherence to established safety protocols and procedures.
- Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma -
Stratford High School
Stratford, CT06.2009
Skills
- Business Growth and Retention
- New Business Launch
- Strategic Planning
- Small Business Operations
- Customer Service
- Team Leadership
- Customer Retention
- Complex Problem-Solving
- Business Planning
Certification
Detail King Auto Detailing Training Institute
Auto Detailing Craftsman
May 20th 2022
Timeline
Owner
Ride & Shine Auto Detailing
07.2021 - Current
Fleet Manager
Elite Limousine
01.2020 - 07.2021
Co-Owner
Smooth Moving
08.2018 - 01.2020
Head of Security
Two Roads Brewing Company
11.2016 - 08.2018
High School Diploma -
Stratford High School
Detail King Auto Detailing Training Institute
Auto Detailing Craftsman
May 20th 2022
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