James Derby
Weston,FL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Inflight Base Ops Supervisor
Spirit AIrlines
Fort Lauderdale, FL
10.2021 - Current
- Facilitated interdepartmental communication to improve collaboration and service delivery.
- Supervised team to ensure adherence to safety regulations and service standards.
- Monitored employee productivity, delivering constructive feedback and coaching.
- Provided guidance and direction on job duties and responsibilities to subordinates.
- Collaborated with departments to streamline workflow processes between teams.
Monitor Technician
Broward Health Medical Center
Fort Lauderdale, Florida
05.2021 - 09.2021
- Communicated effectively with healthcare teams regarding changes in patient conditions or needs.
- Ensured cleanliness and organization of the monitoring station to promote a safe environment.
- Observed cardiac monitors for arrhythmias or other irregularities.
Flight Service Manager
American Airlines
Miami, FL
03.2017 - 12.2020
- Directed 150-person team in flight service operations within airport environment.
- Monitored employee performance and delivered feedback through online evaluation software.
- Coached insubordinate employees, issuing disciplinary actions as necessary.
- Oversaw daily operations to achieve all safety and reliability objectives.
- Formulated strategies and developed plans to meet operational goals.
- Collaborated with diverse coworkers to resolve product and service issues.
- Organized team-building events to enhance staff cohesion and morale.
- Ensured compliance with airline and federal regulations to promote passenger and crew safety.
Duty Manager
American Airlines
Miami, FL
01.2011 - 03.2017
- Manage daily operation while assisting flight attendants with their needs.
- Collaborate with all operational departments to ensure dependability goals were met.
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Coached staff on strategies to enhance performance and improve customer relations.
Operational Coordinator
American Airlines
Miami, FL
03.2009 - 01.2011
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Engaged professionally with Customer Service Agents and customers to build rapport and nurture relationships.
- Oversee daily operation, ensuring ontime performance goals were met.
- Resolve customer concerns and issues.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Agent
American Airlines
Phoenix, AZ
02.2007 - 01.2009
- Completed order transactions and generated travel documentation and detailed itineraries.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Processed reservations and issued travel and hotel vouchers.
- Utilized PA system to announce departures and changes to landings.
- Greeted passengers and provided boarding instructions.
- Managed gate, ramp and cabin services for each flight.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Dispatch aircraft in a timely manner.
Reservation Sales Agent/Supervisor
American Airlines
Tucson, AZ
10.1991 - 02.2007
- Provided customers with assistance in preparing required travel documents and forms.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Monitor inbound calls to ensure all sales guidelines were met.
Education
Certificate - Electrocardiograph Technology
William T. McFatter Technical College
Davie, FL01.2021
Skills
- Employee management
- Customer Service
- Quality Assurance
- Customer relations
- Verbal Communication
- Problem Resolution
Certification
- NHA Certified EKG Technician
- BLS licensed by American Heart Assosiation
Timeline
Inflight Base Ops Supervisor
Spirit AIrlines
10.2021 - Current
Monitor Technician
Broward Health Medical Center
05.2021 - 09.2021
Flight Service Manager
American Airlines
03.2017 - 12.2020
Duty Manager
American Airlines
01.2011 - 03.2017
Operational Coordinator
American Airlines
03.2009 - 01.2011
Customer Service Agent
American Airlines
02.2007 - 01.2009
Reservation Sales Agent/Supervisor
American Airlines
10.1991 - 02.2007
Certificate - Electrocardiograph Technology
William T. McFatter Technical College