James Derochers
Millis,MA
Summary
Versatile Software Development Engineer committed to consistently finding dynamic solutions for software issues. Polished in finding innovative ways to efficiently build scalable, high-availability online systems. Offering 9-year background creating and implementing software systems for client companies. I'm a hard-working, self motivated, creative, fast learner, who likes to learn something new everyday. I work with the utmost integrity and i am very dedicated to my job, no matter what it is.
Overview
18
18
years of professional experience
Work History
ASP .NET Developer
Dovetail Internet Technologies
Worcester, MA
01.2022 - Current
- Developed applications using ASP.NET, C#, JavaScript and HTML.
- Configured web services for the integration of data between two systems.
- Created stored procedures to improve performance and scalability of applications.
- Resolved complex technical issues related to application development.
- Designed user interfaces with an emphasis on usability and accessibility.
- Implemented AJAX techniques in order to create dynamic web pages.
- Conducted unit testing and debugging of code to ensure functionality.
- Maintained existing websites by making changes as requested by customers.
- Utilized object-oriented programming principles in coding projects.
- Monitored system performance and prepared reports accordingly.
- Integrated third party APIs into existing applications for added features.
- Collaborated with other developers in order to troubleshoot problems quickly.
- Tuned SQL queries for better optimization of database operations.
- Managed source control repositories such as GIT or SVN for version control purposes.
- Reviewed current software architecture designs and identified areas for improvement.
- Performed code reviews according to established standards and guidelines.
- Wrote clean, scalable code using .NET programming languages.
- Collaborated with internal teams to produce software design and architecture.
- Redesigned sites to enhance navigation and improve visual appeal.
- Implemented improvements to boost site performance.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
Sr Software Engineer
DME Holdings LLC
Daytona Beach, FL
02.2012 - 12.2021
- Responsible for overseeing and maintaining legacy and current ecommerce systems in both coldfusion and .NET.
- Coordinated migration of legacy coldfusion systems to current .NET systems.
- Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Logged and implemented development tasks based on system requirements and documented approaches.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Performed estimates of work hours and tracked progress using Agile and Scrum methodology.
- Conferred with Sales, Implementation and Production teams to understand system load limitations and plan strategies to meet customer demands.
- Created technical workflows in wiki to support education and training of newly hired employees.
- Worked closely with development team members to identify and remove software bugs.
- Created and implemented forward-thinking systems to meet user needs and improve productivity.
- Instrumented and modified unit and integration tests to improve software quality and reliability.
- Introduced automation tools to reduce redundancy and enhance workflow.
- Created proof-of-concept prototype applications for demonstration and evaluation purposes.
Electronics Sales Associate
Sears Holdings Company
Sanford, FL
02.2008 - 04.2012
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Worked with off-site locations to find desired items for customers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Searched store inventory system to determine whether requested products were available.
- Educated customers on product and service offerings.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Insurance Sales Manager
Liberty National Life Insurance Company
Holly Hill, FL
04.2006 - 01.2008
- Developed cohesive plans to market life insurance to prospective clients.
- Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
- Retained talented staff through effective training, delivering quality feedback that helped team members achieve goals.
- Coordinated complex decision-making, overcoming objections to close new business.
- Managed on-site insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
- Analyzed local markets and new areas to identify opportunities for growth.
- Serviced existing insurance clients by soliciting additional policy renewals.
- Presented insurance products to clients to meet needs and discuss financial investment and return on investment.
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
- Supported all sales team members to drive growth and development.
- Sold life insurance policies and service line across Central Florida region.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Created and delivered in-depth sales presentations to potential customers.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
- Created presentation materials for sales, customer relations, and management purposes.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Supervised and trained 23 employees on successful selling techniques.
- Maximized sales by efficiently managing 20 sales representatives.
- Penetrated new markets by investigating competitor products, services and trends.
- Organized and hosted hiring seminars to bring new talent into the company.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA06.1995
Associate of Science - Computer Science
Daytona State College
Daytona Beach, FL05.2011
Skills
- Fluent in Coldfusion, C#, NET, Javascript, HTML, CSS, JSON, XML, CXML, EDI, SQL, Bootstrap, AJAX
- Familiar with VB, C, Java
- Proficient with Dreamweaver, Photoshop, Visual Studio, SSMS, Microsoft Office
- Active Directory
- IIS
- Usage scenarios
- Configuration management
- Testing and deployment
- Data extraction
- Design and development
- System Administration
- Operational support
- QA testing and automation
- Web applications
- Performance improvements
- Tools customization
- Training and development
- Software Development Lifecycle
- Project leadership
- Research and Development
- Best practices and standards
- Conflict mediation
- Dashboard creation
- Project management
- System updates
- Oral and written communications
- Milestone assessment and achievement
- Requirements gathering
- User technical support
- Testing and debugging
- Project documentation
Timeline
ASP .NET Developer
Dovetail Internet Technologies
01.2022 - Current
Sr Software Engineer
DME Holdings LLC
02.2012 - 12.2021
Electronics Sales Associate
Sears Holdings Company
02.2008 - 04.2012
Insurance Sales Manager
Liberty National Life Insurance Company
04.2006 - 01.2008
High School Diploma -
Billerica Memorial High School
Associate of Science - Computer Science
Daytona State College