Desaan -James
Raleigh,NC
Summary
Adept Quality Technician with a proven track record at Ies Residential, enhancing warehouse efficiency and product distribution through expert inventory management and quality inspection. Leveraged data analysis and corrective actions to boost operational standards. Excelled in fostering team growth and customer satisfaction, showcasing exceptional problem-solving and operational training skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Technician
IES Residential, Inc.
Garner, NC
02.2024 - 02.2025
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Operated forklifts to fill or empty overhead spaces.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Maintained cleanliness and safety standards.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Performed cycle counts to maintain accurate inventory records.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Server
Carolina Ale House- LM Hospitality
Raleigh, NC
01.2022 - 08.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
Education
Associate of Business Administration - Business
Wayne Community College
Goldsboro, NC12-2021
Skills
- Inventory management
- Quality inspection
- Data analysis
- Corrective actions
- Warehouse organization
- Operational training
- Forklift operation
- Customer service
- Problem solving
Accomplishments
- Employee of the Month
- Certified Trainer
Certification
- Forklift License
- Autocad License
Timeline
Quality Technician
IES Residential, Inc.
02.2024 - 02.2025
Server
Carolina Ale House- LM Hospitality
01.2022 - 08.2024
Associate of Business Administration - Business
Wayne Community College
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