James Detels
Reno,NV
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Security Officer
Luxes Industries Llc
01.2021 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
Executive Director
Veterans Freedom Farm
03.2011 - 11.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Advocated for organization and company mission to raise awareness and support.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Auto Detailer
Hertz Car Rental
03.2020 - 11.2020
Cashier Manager Gift Shop
Balldinins Casino
04.2018 - 01.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Maintained up-to-date knowledge of industry trends and best practices in order to implement optimal strategies for improved store performance.
Housing Specialist
Hyde Street Community Services
03.2005 - 11.2015
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Helped clients find permanent or temporary housing.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness Number%.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Analyzed local housing market trends, utilizing data to advocate for the development of additional affordable housing units in areas with high demand.
- Leveraged strong negotiation skills to secure favorable lease terms for low-income families seeking affordable housing options.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
- Oversaw housing plans for over Number clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Sought out affordable housing options and residences for people in need.
- Maintained database of housing resources, landlords and management companies.
- Built a network of community partners and resources to provide holistic support services to clients navigating the complex landscape of affordable housing.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over Number apartments by providing direct, hands-on support services.
- Implemented innovative outreach strategies, expanding awareness of available housing programs within the community.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
- Facilitated workshops on budgeting skills, helping clients develop financial management strategies essential for maintaining long-term stability in their housing situations.
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored progress towards service plan goals.
- Facilitated outreach activities to build community awareness.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and implemented programs to engage and empower underserved populations.
- Implemented and developed programs to address poverty and inequality.
Inten
Tenderloin Neighborhood Development Corporation
03.2007 - 06.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Education
Masters - Counseling Psychology
San Francisco State University
San Francisco, CA05.2010
Business Administration And Management
San Francisco Univeristy
San Francisco, CA06.2005
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Access Control Management
- Document Management
- Security Equipment Operation
- Crisis Management
- Operations Management
Timeline
Security Officer
Luxes Industries Llc
01.2021 - 12.2023
Auto Detailer
Hertz Car Rental
03.2020 - 11.2020
Cashier Manager Gift Shop
Balldinins Casino
04.2018 - 01.2020
Executive Director
Veterans Freedom Farm
03.2011 - 11.2023
Inten
Tenderloin Neighborhood Development Corporation
03.2007 - 06.2014
Housing Specialist
Hyde Street Community Services
03.2005 - 11.2015
Masters - Counseling Psychology
San Francisco State University
Business Administration And Management
San Francisco Univeristy
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