James Devine
Savannah,GA
Summary
Results-driven General Operations Director with expertise in operations management and team leadership. Focused on enhancing process efficiencies and fostering customer satisfaction through effective policy development and engagement strategies. Experienced in implementing operational strategies that improve productivity and ensure compliance, while building strong customer relationships.
Overview
28
28
years of professional experience
Work History
General Operations Director
Basket Place DBA Fannie's Your Aunt
Savannah, GA
01.2013 - Current
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Implemented operational strategies to enhance workflow and productivity across departments.
- Managed supply chain processes to optimize inventory and reduce costs.
- Analyzed performance metrics to identify areas for process innovation and improvement.
- Created policies and procedures to streamline workflow processes and enhance compliance.
- Developed training programs for new and existing staff, improving service quality and team performance.
- Facilitated regular meetings to communicate operational updates and align team goals.
- Resolved customer service issues promptly, maintaining high levels of customer satisfaction.
Secondary Education Teacher
Clark County School District, CCSD
Las Vegas, Nevada
10.2003 - 12.2012
- Created lesson plans focusing on world history, important historical figures and events that have impacted modern society.
- Designed lesson plans that engaged students while meeting state standards and addressing individual learning needs.
- Implemented diverse instructional strategies to support various learning styles.
- Incorporated technology into lessons, enhancing student engagement and facilitating interactive learning experiences.
- Managed classroom behavior using positive reinforcement techniques effectively.
- Collaborated with colleagues to enhance curriculum and share best practices.
Supervisor
Best Buy
Henrietta, New York
02.1999 - 09.2001
- Supervised team operations and ensured efficient customer service standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Trained new employees on company policies, job duties, and performance expectations.
- Assisted customers with product selection and troubleshooting technical issues.
Education
Bachelor of Science - Secondary Education
University of Nevada, Las Vegas
Las Vegas, NV05-2004
Skills
- Operational strategy
- Supply chain management
- Performance analysis
- Process improvement
- Operational efficiency
- Resource allocation
- Team leadership
- Workforce management
- Leadership
- Leadership development
- Customer relationship management
- Customer satisfaction
- Customer retention
- Problem solving
- Collaboration
- Relationship management
- Adaptability and flexibility
Affiliations
- Strategy Board Game player
- RPG Dungeon Master and player
- Learning 3D printing and design
Timeline
General Operations Director
Basket Place DBA Fannie's Your Aunt
01.2013 - Current
Secondary Education Teacher
Clark County School District, CCSD
10.2003 - 12.2012
Supervisor
Best Buy
02.1999 - 09.2001
Bachelor of Science - Secondary Education
University of Nevada, Las Vegas