James Dewitt
Richardson,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also have years of experience working in the ER setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Baylor Scott & White Health-Plano, TX
05.2021 - Current
- Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
- Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services
- Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Proactively accepts new responsibilities as identified by leadership
- Established healthy relationship with overnight staff
- Stayed calm under pressure to and successfully dealt with difficult situations
Customer Support Representative
SG Digital-Egg Harbor Township, NJ
02.2020 - 02.2021
- Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA's
- Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
- Communicating through Customer Relationship Management and incident tools
- Show a commitment to ensuring responsible gaming
- Use both internal and external systems in order to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification in order to help resolve player queries and problems
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Patient Access Representative
ATLANTICARE
04.2018 - 02.2020
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Education
High school diploma - Information Technology
Atlantic County Institute of Technology
Mays Landing, NJ06.2015
Skills
- Insurance Verification
- Customer Service
- CPT Coding
- ICD-10
- Medical receptionist
- Epic
- Microsoft Office
- Microsoft Word
- Multitasking and Organization
- Registration and Admissions
- Problem-Solving
- Flexible Schedule
Certification
- AAPC: CPC-A Medical coding and Billing, 06/2024
- Google: Operating Systems and You: Becoming a Power User, 01/2024
- Google: System Administration and IT Infrastructure Services, 01/2024
- Google: Technical Support Fundamentals, 07/2023
- Google: The Bits and Bytes of Computer Networking, 12/2023
- Google: IT Security: Defense against the digital dark arts, 12/2023
- Casino License, Present
Assessments
- Administrative support professional fit, Proficient, 03/2021
- Customer service, Proficient, 03/2021
Work authorization
Authorized to work in the US for any employer
Desiredlocation
Dallas, TX
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Access Representative
Baylor Scott & White Health-Plano, TX
05.2021 - Current
Customer Support Representative
SG Digital-Egg Harbor Township, NJ
02.2020 - 02.2021
Patient Access Representative
ATLANTICARE
04.2018 - 02.2020
High school diploma - Information Technology
Atlantic County Institute of Technology
- AAPC: CPC-A Medical coding and Billing, 06/2024
- Google: Operating Systems and You: Becoming a Power User, 01/2024
- Google: System Administration and IT Infrastructure Services, 01/2024
- Google: Technical Support Fundamentals, 07/2023
- Google: The Bits and Bytes of Computer Networking, 12/2023
- Google: IT Security: Defense against the digital dark arts, 12/2023
- Casino License, Present
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