James Diaz
Boynton Beach
Summary
Performance-driven Vice President with 5 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. An accomplished vice president with a progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management, and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
19
19
years of professional experience
Work History
Vice- President
Top Cut Lawn Services
2018.09 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with senior management to develop strategic
- Clarified roles, responsibilities, and expectations of staff.
- Established performance goals for the department and outlined processes for achievement.
- Monitored industry trends, keeping current on the latest changes and competition in the industry.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implementing successful solutions.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Identified opportunities to improve business process flow and productivity.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
Irrigation Manager
Top Cut Lawn Service
2007.04 - 2018.08
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules, and monitored performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Irrigation Technician
Top Cut Lawn Services
2005.02 - 2007.03
- Installed irrigation systems for all types of customers, both residential and commercial.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Adjusted sprinkler head direction and angle based on identified wet and dry areas.
- Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Operated complex irrigation systems with computer controls and extensive distribution lines.
- Established lucrative customer relationships by using effective communication and active listening skills.
Education
No Degree - Computer Engineering
Universidad Laica Vicente Rocafuerte
Guayaquil - EcuadorHigh School Diploma -
Academia Naval Almirante Illingworth
Guayaquil - Ecuador01.1997
Skills
- Irrigation System Installations
- Irrigation Management
- Technical Documentation
- Systems Repair
- Water Conservation Equipment
- Operational Improvements
- Customer Relationship Management
- Team Leadership
- Operational Leadership
- Customer Education
- Account Management
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Vice- President
Top Cut Lawn Services
2018.09 - Current
Irrigation Manager
Top Cut Lawn Service
2007.04 - 2018.08
Irrigation Technician
Top Cut Lawn Services
2005.02 - 2007.03
No Degree - Computer Engineering
Universidad Laica Vicente Rocafuerte
High School Diploma -
Academia Naval Almirante Illingworth
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