James Dickson

• Prepared accurate federal and state tax returns for diverse clientele, ensuring compliance with regulations.
• Analyzed client financial data to identify potential deductions and credits, maximizing tax benefits.
• Educated clients on tax laws and changes, enhancing understanding of their financial responsibilities.
• Reviewed and resolved discrepancies in tax filings, maintaining high standards of accuracy.
• Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
• Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
• Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
• Conducted thorough research on unfamiliar tax situations to ensure proper treatment within client returns.
• Advised clients on various strategies for minimizing their income tax liabilities throughout the year.
• Communicated proactively with clients about missing or incomplete documentation needed for accurate tax return completion.
• Provided information about available products and services to clients, resulting in increased business opportunities.
• Maintained compliance by adhering to current tax laws and regulations.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Assessed client tax situations to determine best filing options.
• Offered clients recommendations to reduce tax liabilities.
• Utilized tax software to prepare returns and meet deadlines.

• Responded to inquiries via phone and email, providing timely information to clients.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed filing system, entered data and completed other clerical tasks.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assigned to Showalter Fireworks, Inc and Company as Administrative Assistant performing office clerical work.

• Oversaw daily store operations, ensuring efficient workflow and high customer satisfaction.
• Managed inventory levels, optimizing product availability and minimizing stock discrepancies.
• Developed staff training programs, enhancing team performance and customer service skills.
• Implemented visual merchandising strategies to boost product visibility and enhance shopping experience.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

• Oversaw volunteer coordination, fostering a collaborative environment for diverse teams.
• Developed marketing strategies to increase community engagement and boost sales revenue.
• Implemented visual merchandising techniques to optimize store layout and enhance customer experience.
• Analyzed sales data trends to adjust pricing strategies for maximum profitability.
• Trained new employees on store policies and procedures to ensure consistent performance across the team.
• Maintained accurate records of employee hours worked, ensuring compliance with labor laws as well as proper payroll processing.
• Managed daily store operations for smooth functioning, including opening and closing procedures, cash handling, and staff scheduling.
• Oversaw pricing strategy to balance revenue generation with affordable offerings for the community.
• Boosted customer satisfaction through excellent service, attentive listening, and timely resolution of concerns.
• Enhanced store appearance by maintaining a clean, organized space that appealed to customers and encouraged browsing.
• Assisted with hiring, training and mentoring new staff members.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Completed point of sale opening and closing procedures.