Self-starting professional, with over 15 years of call center management experience. Enthusiastic and highly energetic leadership style, excellent people skills, and a dedicated work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.