Summary
Overview
Work History
Education
Skills
Timeline
Awards
Awards
Generic
James Dillard

James Dillard

5172 Broad St.,PA

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Barrtender

Pittsburgh Night Market
08.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Banquet Bartender/Server

Wintergarden Restaurant (PPG)
06.2023 - Current
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
  • Set and reset tables to support serving staff.
  • Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
  • Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
  • Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
  • Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
  • Recommended appropriate wines for individual tastes and food selections.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender

The Union Project
10.2022 - 11.2022
  • Bartending and Wine tending
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Fryer

Arby's
03.2022 - 06.2022
  • Slicer handing, food preparation and sandwich making on backline
  • Stocking cooler, frying and cooking (chicken, fries, jalapeno popper,etc) to menu and health specifications
  • Deck scrubbing, cleaning the bathroom and dining areas
  • Read food order slips and listened to verbal instructions to properly prepare food for customers.
  • Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
  • Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
  • Unloaded food supplies from distributor trucks and efficiently organized inventory.
  • Ensured consistent food quality by conducting regular taste tests and adjusting cooking methods as needed.
  • Reduced food waste through diligent monitoring of inventory levels and proper storage techniques.
  • Participated in weekly meetings with management to discuss sales targets, menu changes, and employee performance evaluations for continuous improvement efforts.
  • Prepared all food orders within Number to Number minutes to maintain high standards and customer satisfaction.
  • Developed strong multitasking skills while managing multiple orders simultaneously under time-sensitive conditions without compromising on quality or presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards and ensuring optimal kitchen efficiency.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Server/Busboy

Eagle Restaurant
10.2021 - 11.2021
  • Sweep, mop, clean the bathrooms and dining areas prior to scheduled opening
  • Setup chairs and tables as well as dish and silverware preparation for both indoor and outdoor dining areas
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Cashier

Burlington
10.2019 - 10.2020
  • Packing items and products securely into bags
  • Stocking and inventory- pricing items and products, stocking them on shelves and clothing racks.
  • On site security
  • Cash/card & check handling

Houseman

Hampton Inn
10.2013 - 01.2020
  • Sort, wash, dry, fold and pack linen into large bins and deliver them to the housekeepers
  • Loading and stocking them into housekeeper carts, cupboards, and storage closet.
  • Clean, sweep, mop, and organize the bathrooms, pool area, lobby, and dining areas.
  • Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
  • Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
  • Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
  • Developed strong rapport with regular guests through attentive service and personalized interactions, fostering loyalty to the establishment.
  • Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
  • Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
  • Participated in hotel-wide safety drills and training sessions, maintaining preparedness for emergency situations.
  • Collaborated with front desk staff to ensure smooth communication regarding guest arrivals and departures.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
  • Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
  • Managed lost-and-found items effectively by logging details accurately in records system and returning items promptly upon request from rightful owner.
  • Assisted in setting up event spaces within the hotel, contributing to successful meetings and conferences held onsite.
  • Contributed to efficient operations by coordinating with housekeeping staff when rooms were ready for new occupants.
  • Trained new Lobby Attendants on company policies, procedures, and best practices for delivering excellent customer service.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Men's Dept./Cashier

Target
10.2019 - 12.2019
  • Refold clothes and reorganize shelves & displays
  • Stocking and inventory
  • Cash/card & check handling
  • Online shopper request handler
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Education

Banking certificate, Money handling, Customer Service - Banking And Financial Support Services

Bankwork$- Energy Innovations
Pittsburgh, PA
09.2022

Mixology Diploma, Ramp Certification - Mixology

Elite Bartending
Dormont, PA
02.2021

Figure Drawing & Human Anatomy, Spanish - Art & Linguistics

Hancock College
Santa Maria, CA
03.2009

High School Diploma -

McKeesport Area High School
McKeesport, PA
06.1998

Skills

  • Time Management
  • Fluent in Spanish
  • Detailed oriented
  • Excellent Customer Service
  • Analytical Problem Solving
  • Money Management
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Hospitality service expertise
  • Service-oriented mindset
  • Alcohol awareness
  • Food Service
  • Team training and development
  • Beverage Preparation
  • Drink Preparation Techniques
  • Wine and liquor knowledge
  • Performance Improvement
  • Classic cocktails
  • Salesmanship
  • Food Running
  • Bar Equipment Familiarity
  • Food Preparation
  • Ordering Procedures
  • Garnishing Drinks
  • Glassware knowledge
  • ABC standards
  • Dining room management
  • Elegant food plating
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism
  • Hospitality and Guest Service
  • Collaboration and Teamwork
  • Calm and Composed
  • Relationship Building
  • Responsible Serving
  • Food and Beverage Service
  • Good Conversationalist
  • Engaging Customers
  • Bussing and Serving
  • Liquor Law Compliance
  • Cocktail Service
  • Age Identification checks
  • Stamina and Endurance
  • Ability to Lift 30 Pounds
  • Mixology Techniques
  • Bartending License
  • TIPS Certified
  • Basic Math
  • Banquet Events
  • Wine Knowledge

Timeline

Barrtender

Pittsburgh Night Market
08.2023 - Current

Banquet Bartender/Server

Wintergarden Restaurant (PPG)
06.2023 - Current

Bartender

The Union Project
10.2022 - 11.2022

Fryer

Arby's
03.2022 - 06.2022

Server/Busboy

Eagle Restaurant
10.2021 - 11.2021

Cashier

Burlington
10.2019 - 10.2020

Men's Dept./Cashier

Target
10.2019 - 12.2019

Houseman

Hampton Inn
10.2013 - 01.2020

Banking certificate, Money handling, Customer Service - Banking And Financial Support Services

Bankwork$- Energy Innovations

Mixology Diploma, Ramp Certification - Mixology

Elite Bartending

Figure Drawing & Human Anatomy, Spanish - Art & Linguistics

Hancock College

High School Diploma -

McKeesport Area High School

Awards

  • Bankwork$ Banking Certification of completion, 09/01/22
  • Elite Bartending School Diploma, 02/11/21
  • Excellent Customer Service Award-2016
  • Excellent Customer Service Award-2015

Awards

  • Bankwork$ Banking Certification of completion, 09/01/22
  • Elite Bartending School Diploma, 02/11/21
  • Excellent Customer Service Award-2016
  • Excellent Customer Service Award-2015

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James Dillard