Open To Work
James Diona
Las Vegas,NV
Summary
Floor Manager with over 27 years of successful experience in overcoming objections, closing deals, and maximizing profit. Recognized consistently for performance excellence and contributions to success in the auto sales industry. Strengths in negotiating and customer satisfaction backed by training in consumer sales. Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the auto industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
Work History
Sales and Leasing Specialist/Closer
Planet Nissan
Las Vegas, NV
09.2022 - Current
- Assisted customers in selecting vehicles that met their needs and preferences.
- Conducted vehicle demonstrations to highlight features and benefits effectively.
- Managed lease agreements and sales contracts for seamless transactions.
Floor Manager/Procurement Manager
Centennial Hyundai
Las Vegas, NV
08.2018 - 07.2022
- Negotiated on strategic pricing and obtained favorable deal terms.
- Matched customers with vehicles suiting individual needs, desires and means.
- Updated log sheets and followed up on customer leads.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
- Trained and oversaw staff of up to 16 selling all types of vehicles.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Recruited, hired and trained team of 20 salespeople.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service.
Floor Manager/Sales Manager
Henderson Kia
Henderson, NV
09.2017 - 08.2018
Floor Manager
Centennial Hyundai
Las Vegas, NV
10.2015 - 09.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Managed full team schedule to maintain adequate coverage.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Scheduled employees based on labor balancing requirements and forecasted customer levels.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented challenging personnel and department goals to drive performance.
- Encouraged and motivated team of 20 sales professionals to deliver superior service in every customer interaction.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service.
Education
No Degree -
St. Raymonds
The Bronx, NYReal Estate, Wholesale, REO'S, Foreclosures
Key Realty School
Las Vegas, NVSkills
- Leasing and sales
- Customer service-focused
- Business Development
- Contract Negotiation
- Database Management
- Marketing and advertising
- Staff Management
- Good listening skills
- Budgeting
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$100000/yr - $200000/yrTimeline
Sales and Leasing Specialist/Closer
Planet Nissan
09.2022 - Current
Floor Manager/Procurement Manager
Centennial Hyundai
08.2018 - 07.2022
Floor Manager/Sales Manager
Henderson Kia
09.2017 - 08.2018
Floor Manager
Centennial Hyundai
10.2015 - 09.2017
No Degree -
St. Raymonds
Real Estate, Wholesale, REO'S, Foreclosures
Key Realty School