James Dirienzo
Walmart
Mesa,AZ
14
years of professional experience
I have been working since legal age. I have experience mostly from retail, but food experience, as well.
I work hard to promote the company image and strive to keep the customers coming back.
I am a hard-working individual who is always looking to expand their expertise and skills within the field.
I love hands-on work, and want to help everyone to the best of my ability. I understand the importance of representing the company's image and reputation, and will work my best to maintain that reputation. I love a challenge, and want to make a difference in my community.
Work History
Hardlines Associate
2 Years 5 Months- Restocked hardlines merchandise, ensuring aisles remained organized, accessible, and ready for customer shopping.
- Assisted customers with product location, item selection, and basic department knowledge across hardlines areas.
- Zoned department displays, removing misplaced items and improving presentation standards for sales floor.
- Processed price changes and label updates, supporting accurate shelf signage and scanning.
- Verified inventory levels, reporting low stock and supporting timely merchandise replenishment.
- Operated cash registers efficiently during checkout procedures while adhering to company policies.
- Assisted in seasonal changeovers, successfully transitioning merchandise displays according to planograms.
- Demonstrated expertise in product features, benefits, and usage to enhance overall customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted with inventory management for optimal product availability and reduced stock discrepancies.
- Engaged in friendly conversation with customer to better uncover individual needs.
Processing Associate
4 Months- Processed incoming merchandise, verifying item counts and quality against receiving documents.
- Organized stockroom inventory to support efficient replenishment and merchandise flow.
- Supported markdown and price-change activities, ensuring accurate ticket placement across departments.
- Collaborated with sales floor teams to restock high-demand items promptly.
- Tagged and ticketed products using HomeGoods merchandising standards for floor readiness.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Rotated merchandise by season, condition, and brand guidelines to maintain presentation standards.
Line Cook
1 Year 3 Months- Prepared high-volume menu items by following recipes and kitchen standards.
- Operated grill, fryer, and salad stations with accurate timing and quality.
- Organized ticket flow during rush periods to maintain smooth kitchen service.
- Restocked ingredients and supplies to support uninterrupted line operations.
- Monitored food temperatures and doneness to ensure safe, accurate plating.
- Sanitized workstations, tools, and equipment to meet cleanliness standards.
Store Associate
10 Months- Assisted customers with product recommendations, pet care questions, and store navigation.
- Supported live animal care by following feeding, cleaning, and habitat maintenance procedures.
- Processed transactions accurately using POS systems and handled cash, card, and returns.
- Stocked merchandise, rotated inventory, and maintained organized shelves, endcaps, and backroom areas.
- Collaborated with team members to complete opening, closing, and recovery tasks efficiently.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Inventory Associate
1 Year 5 Months- Ensured correct guidelines were followed according to compliance laws.
- Oversaw daily inventory counts, ensuring stock accuracy across sales floor, vault, and storage areas.
- Completed physical inventory counts each month.
- Processed incoming shipments, verified manifests, and reconciled discrepancies against receiving documents.
- Monitored restricted product storage, safeguarding controlled inventory and supporting regulatory adherence.
- Trained teammates on inventory procedures, compliance standards, and efficient stock handling.
- Coordinated product rotation, restocking, and labeling to support organized, sellable inventory.
Customer Service Representative
2 Years 3 Months- Processed cash, card, and mobile payments accurately using POS systems.
- Assisted customers with product questions, promotions, and transaction issues.
- Restocked merchandise and maintained organized, customer-ready sales displays.
- Verified age-restricted purchases and followed tobacco and alcohol compliance procedures.
- Resolved guest concerns calmly while maintaining fast, courteous service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front End Coordinator
3 Years 1 Month- Coordinated front-end operations, ensuring smooth register flow and customer checkout experience.
- Monitored queue activity and redirected coverage to reduce wait times and support productivity.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Supervised cashiers, providing guidance on service standards, transaction accuracy, and issue resolution.
- Reconciled cash drawers and completed daily register balancing with consistent accuracy.
- Resolved customer concerns promptly, maintaining professionalism during escalated service situations.
- Trained new associates on POS procedures, transaction handling, and front-end procedures.
Team Member
8 Months- Trained new team members on beverage preparation, food assembly, and service standards.
- Operated POS system to process orders, payments, and drive-thru transactions accurately.
- Catered high end events and provided service to customers for the venue.
- Prepared coffee, espresso drinks, and menu items while maintaining speed and consistency.
- Maintained clean, sanitized workstations, equipment, and guest areas throughout shift.
Crew Member
1 Year 4 Months- Trained new crew on food safety, service standards, and station procedures.
- Reinforced sanitation routines, equipment checks, and closing procedures for compliance.
- Restocked inventory, organized prep areas, and maintained readiness for busy periods.
- Adapted quickly to changing priorities, staffing needs, and high-volume demands.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Coordinated drive-thru, counter, and kitchen tasks to support smooth shift execution.
- Monitored food preparation, portion control, and quality standards during peak periods.
Education
No Degree - Information Technology
Passed With 100% But Do Not Have Certificate - Information Technology
High School Diploma
Skills
Product knowledge expertise
Merchandise display
Cash handling experience
Sales floor support
Customer engagement
Safety procedures
Teamwork
Customer friendliness
Customer service
Problem-solving
Honest and dependable
Attention to detail
Team cooperation
Timeline
Hardlines Associate
Walmart
05.2024 - CurrentRead More
Processing Associate
HomeGoods
01.2024 - 05.2024Read More
Line Cook
Venezia's
10.2022 - 01.2024Read More
Store Associate
PetSmart
12.2021 - 10.2022Read More
Inventory Associate
Nirvana Center
06.2020 - 11.2021Read More
Customer Service Representative
Circle K
03.2018 - 06.2020Read More
Front End Coordinator
Marshalls
04.2015 - 05.2018Read More
Team Member
Dunkin' Donuts
08.2014 - 04.2015Read More
Crew Member
Arby's
04.2013 - 08.2014Read More
Maricopa Community Colleges, Mesa Community College
No Degree from Information Technology
Read More
East Valley Institute of Technology
Passed With 100% But Do Not Have Certificate from Information Technology
Read More
Desert Mountain High School
High School Diploma
Read More