James Dittmar
San Antonio,TX
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Jack in the Box
San Antonio, TX
10.2022 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Seguin High School
Seguin, TX05-2024
Skills
- Financial analysis
- Inventory management
- Staff scheduling
- Cash handling
- Regulatory compliance
- Customer service
- Employee training
- Conflict resolution
- Team building
- Sales tracking
- Food safety
- Point of sale (POS) system operation
- Team management
- Shift management
- Restaurant operations management
- Labor and food cost control
- Purchasing and cost control
- Inventory control and record keeping
- Complaint resolution
- Stable work history
- Employee schedule management
- Full service restaurant background
- Team leadership
- Restaurant operations
- Money counting
- Problem-solving
- Leadership
Certification
- Texas Food Safety Manager Certification
Timeline
Restaurant Manager
Jack in the Box
10.2022 - Current
High School Diploma -
Seguin High School