James D. McCumbers III
Cleveland,OH
Summary
Experienced General Manager with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of creating collaborative environments and achieving effective results.
Overview
38
38
years of professional experience
1
1
Certification
Work History
General Manager
Sodexo-Federal Reserve Bank of Cleveland
10.2007 - Current
- Manage 14 service staff members and 1 manager
- Responsible for hiring and training all employees
- Maintain all finance and payroll records
- Direct client relations, including weekly meetings and client expectation meetings
- Oversee purchasing and inventory product control; maintain product/food cost
- Organize catering events including customer communication, event planning and execution
- Conduct all staff meetings including HACCP and Walk the Talk safety procedures
- Create all menus for catering, maintain standards for cafeteria menu through use of SMG and Central Area Menu
- Maintain retail standards using Daily Essentials Program
- Assist in implementation of Cater Trax Program
- Perform training for Market Connection Conversion
- Maintain NSF guidelines and local health inspections—received 2 Double Gold audit scores
- Attained Double Gold 100 on annual NSF audit, May 2011
General Manager
Sodexo-Eaton Corporation & Conference Center
10.2003 - 09.2007
- Supervised 24 service staff members and 3 managers
- Directed client relations, including weekly meetings and client expectation meetings
- Managed operation of mail room and conference center
- Organized catering events including customer communication, event planning and execution
- Maintained retail standards through the use of Daily Essentials Program
- Attained Double Gold 100 on annual NSF audit, November 2006
General Manager
Sodexo-Allstate Insurance
11.1989 - 09.2003
- Managed 12 service staff members and 1 manager
- Developed panning charts and menus for various cafe stations
- Operated a full-service cafeteria, convenience store and catering service
- Organized catering events including customer communication, event planning and execution
Food Service Manager
Key Bank
09.1987 - 10.1989
- Managed 6 service staff members
- Operated a full-service cafeteria, Officers’ Dining Room and Catering Service
- Developed planning charts and menus for catering
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Hospitality Management
University of Akron
Akron, OH06.1988
Hospitality Management
Johnson & Wales University
Providence, RI06.1990
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
ServSafe Certification April 2011-April 2016
1 Commit Certification May 2011- May 2012
Timeline
General Manager
Sodexo-Federal Reserve Bank of Cleveland
10.2007 - Current
General Manager
Sodexo-Eaton Corporation & Conference Center
10.2003 - 09.2007
General Manager
Sodexo-Allstate Insurance
11.1989 - 09.2003
Food Service Manager
Key Bank
09.1987 - 10.1989
Hospitality Management
Johnson & Wales University
Hospitality Management
University of Akron
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