James Dodge

• Gathered & documented business requirements from client team for compensation plan components and reporting
• Assessed and documented client plan document routing process
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

• Configured customized Xactly Incent compensation plan components for accurate attainment measurements, rate receipt, holds, and payments
• Executed configuration
• Tested use cases to confirm expected functionality
• Communicated effectively with build team personnel involved in implementation efforts, coordinating activities to maximize progress.
• Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
• Configured technical build items to achieve project goals.

•Reviewed business requirements and technical specifications documents

•Actively participated in Agile PI sprint planning, refinement, and estimation/story pointing/planning poker

•Tracked and managed testing capacity and defects using Azure Dev Ops

•Collaborated with SA’s, IC’s and Developers to identify, confirm, and resolve issues quickly

•Created and delivered ATG Test Execution Documents for each assigned story

•Advised client on QA best practices as they pertain to Salesforce CPQ and Billing

•Executed functional testing as part of the Salesforce CPQ, Billing, and Dunning & Collections Solution

•Provided step-by-step guidance and documentation to IC’s and Dev’s on testing execution

•Created BDD files in Visual Studio Code for each assigned story to aid in UAT testing

•Gave daily updates to the Scrum Master and Product Owner regarding progress, capacity, and defects found

•Created Knowledge Transfer document to help new QA resources on the project get up to speed quickly

•Supported UAT including best practices and guidance

• Reviewed the SOW, business requirements, and technical specifications documents
• Ensured best practices were followed during testing
• Actively participated in Daily Internal QA Sync and Project Team calls
• Created Quote Line Benchmarking Strategy document for Load Testing
• Executed functional testing of delivered Salesforce CPQ solution
• Provided updates to the client team regarding defects found

• Responsible for identifying potential clients to sell promotional products and apparel to. Often clients needed help to understand how to develop their brand to attract more business and establish themselves in the marketplace. This involved being up to date on the latest local and national style trends from t-shirt fabric to screen printing techniques. This position involved constant multitasking and managing 20-50 various sized projects simultaneously while communicating very specific details from the client to the different production departments and vice versa.
• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
• Prepared documentation, finalized sales and maintained records.

• Responsible for researching, soliciting, and tracking food donations including providing records to donors for tax purposes and monthly reports.
• Designed, developed, and secured initial funding for the EmPower Pack Program which provides nutritious food for at-risk children to take home with them over the weekends and holidays when school lunches are not available. The program continues to grow and reach more children with over 950 local children receiving much needed food in 2018.

• Responsible for procuring large-scale food donations to supply food banks across Montana through a variety of methods including new donor research and cultivation, new program and project development, ongoing management of existing programs and donors, and public outreach via printed materials, e-marketing, press releases, tabling, and oral presentations to groups and organizations.
  
  Accomplishments:
• Amount of food distributed by the Food Bank increased from 2.9 million pounds in 2006 to 7.4 million in 2009
• Increased the Food Bank’s Donor Database from 6 potential donors in 2006 to over 350 in 2010
• Selected Presenter, Feeding America Food Sourcing Conference, Chicago June 2009
• Vice Chair Dare2Share Group January 2009

Feeding America Communications Committee Member May 2009 – January 2010

Created/Developed/Managed:

• Our Neighbor’s Daily Bread Project
• Beef on Every Plate
• Montana Hunters against Hunger
• Montana’s Pantry Program
• Grocery Rescue Program
• Researched new nutritional food sources and investigated avenues for making food bank foods safe, healthy and flavorful.
• Engaged with suppliers and identified and arranged acquisition of nutritious food donations.

• Guided clients through the entire implementation process of Edulog software; from onsite installation and training, to technical support, sales, and writing of custom documentation.
• Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
• Implemented quality control standards for consistent approach and results.
• Verified completed projects met approved time, quality, and cost estimates.
• Developed and executed pre-construction milestones on project schedule.

• Trained software users on-site, nationwide, in the efficient use of a GIS transportation software system. Duties included public presentations, developing lesson plans dependent on individual client abilities and goals, and the ability to multi-task under pressure
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Explained complex, technology-related issues in basic, understandable terms to clients.
• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
• Cultivated relationships with sales team to support and supply corrective actions.