James Dolan
Stoughton,WI
Summary
Accomplished Dispatcher at Peak Event Services, adept in stress tolerance and dispatch software, significantly optimized response efforts and streamlined dispatch processes. Demonstrated leadership in high-stress situations, ensuring peak performance and fostering professional relationships. Achieved consistent call handling metrics, showcasing a blend of technical proficiency and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Dispatcher
Peak Event Services
10.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Truck Driver
Peak Event Services
10.2019 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Patrolman
Stoughton Police Department
10.2017 - 09.2019
- Detained suspects for investigation, gathering evidence and preparing detailed reports for successful prosecutions.
- Ensured a visible police presence within the community by engaging in foot patrols and interacting with residents.
- Assisted in traffic control during special events and incidents, ensuring smooth flow and public safety.
- Participated in training exercises to enhance professional skills, maintain physical fitness and stay current on departmental policies and procedures.
- Testified in court proceedings as required, presenting clear accounts of cases handled and supporting evidence gathered.
- Assisted motorists experiencing difficulties on roadways, providing aid or coordinating additional resources when necessary.
- Collaborated with other law enforcement agencies on joint operations, sharing information for improved results.
- Responded swiftly to domestic violence situations providing assistance to victims while handling disputes professionally.
- Improved community safety by conducting regular patrols and responding to emergency calls.
Hardwood Floor Installer
John Dolan Flooring
07.2016 - 08.2017
- Enhanced customer satisfaction by efficiently installing hardwood floors with attention to detail and craftsmanship.
- Provided exceptional customer service by addressing client concerns and answering questions about flooring options, maintenance, and care.
- Reduced project completion time by effectively collaborating with team members on hardwood floor installation tasks.
- Streamlined installation process, utilizing reliable tools and equipment for optimal results.
- Performed necessary subfloor preparation tasks such as leveling, cleaning, and moisture testing prior to hardwood floor installation.
- Conducted thorough post-installation inspections to guarantee proper alignment, leveling, and finishing of installed floors.
- Completed projects on schedule, ensuring timely communication with clients regarding progress updates and potential delays.
- Gained repeat business through dedication to delivering flawless installations that exceeded customers'' expectations every time.
Marine
United States Marine Corps
06.2012 - 06.2016
- Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Administered efficient administrative support for daily unit functions including scheduling meetings, processing travel requests, and managing personnel records.
- Fostered strong relationships with partner nations through participation in joint military exercises and cultural exchanges.
- Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
- Established strong working relationships with local authorities for improved coordination during joint operations.
- Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
- Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
- Led successful missions by implementing strategic planning and effective teamwork.
- Contributed to mission success by providing timely intelligence analysis and recommendations to command staff.
- Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
- Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
- Provided crucial first aid treatment during medical emergencies, preserving the health of fellow service members on the battlefield or during training evolutions.
- Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
Education
High School Diploma -
Oliver Ames High School
North Easton, MA06.2012
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Timeline
Dispatcher
Peak Event Services
10.2019 - Current
Truck Driver
Peak Event Services
10.2019 - Current
Patrolman
Stoughton Police Department
10.2017 - 09.2019
Hardwood Floor Installer
John Dolan Flooring
07.2016 - 08.2017
Marine
United States Marine Corps
06.2012 - 06.2016
High School Diploma -
Oliver Ames High School
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