Summary
Overview
Work History
Education
Skills
Timeline
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James Dolan

Madison,Wisconsin

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at The Hoffman House by Hilton to enhance guest experiences. Skilled in cash handling and guest engagement, I consistently contributed to efficient workflow and service excellence, showcasing a robust work ethic and a focus on achieving outstanding results.

Overview

3
3
years of professional experience

Work History

Server

The Hoffman House by Hilton
05.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Back Server

Free Range Kitchen
01.2022 - 08.2023
  • Upheld high standards of cleanliness throughout the restaurant, including sweeping floors, wiping surfaces, and sanitizing tabletops.
  • Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
  • Expedited service during busy periods by effectively prioritizing tasks based on customer needs and server requirements.
  • Ensured adherence to restaurant standards by following proper food handling procedures and maintaining cleanliness at all times.

Banquet Server

Snowmass Club
05.2021 - 08.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

No Degree - Personal Finance

University of Wisconsin, Madison
Madison, WI
05.2027

High School Diploma -

Basalt High School
Basalt, CO
03.2023

Skills

    Strong Work Ethic

    Exceptional customer service

    Cash Handling

    Guest Engagement

Timeline

Server

The Hoffman House by Hilton
05.2024 - 08.2024

Back Server

Free Range Kitchen
01.2022 - 08.2023

Banquet Server

Snowmass Club
05.2021 - 08.2023

No Degree - Personal Finance

University of Wisconsin, Madison

High School Diploma -

Basalt High School

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James Dolan