James Dollins
Dallas
Summary
Committed Tool Rental Technician specializing in inventory management, customer support, and quality assurance. Demonstrates expertise in tool maintenance and operational efficiency, driving improvements in customer satisfaction.
Overview
30
30
years of professional experience
Work History
Tool Rental Technician
Home Depot
Dallas
02.2012 - 06.2025
- Maintained rental tools through thorough cleaning, inspection, and repairs.
- Assisted customers in selecting tools suited to specific project requirements.
- Managed tool inventory, ensuring accurate stock levels and timely replenishment.
Parts Manager
Dallas Harley Davidson
Dallas
05.1999 - 01.2012
- Ensured accurate stock levels to meet customer demands through effective inventory oversight.
- Coordinated with suppliers to secure high-quality parts and materials efficiently.
- Oversaw team training on safe parts handling and operational procedures.
- Implemented efficient storage solutions to optimize space utilization and accessibility.
- Managed inventory levels to ensure timely availability of parts.
- Coordinated with suppliers to secure quality parts and materials.
- Implemented efficient storage solutions for optimal space utilization.
- Oversaw team training on parts handling and safety procedures.
- Facilitated communication between departments regarding parts needs.
- Monitored industry trends to identify new part opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Resolved customer inquiries related to part availability or quality issues.
- Controlled daily parts program activities to improve sales and inventory management.
- Provided technical advice on the selection of replacement parts.
- Ensured accuracy in order processing and invoicing procedures.
- Investigated discrepancies between physical inventories and records.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Inspected returned parts for damage before restocking shelves.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Trained new staff members on proper parts handling techniques.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Created reports to track inventory usage and performance metrics.
- Analyzed pricing trends to optimize cost savings.
- Managed employee schedules and daily assignments.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Assisted in developing a system for tracking special orders.
- Generated weekly sales reports detailing product demand patterns.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Implemented inventory control systems to track parts usage and reduce waste.
- Prepared and managed the parts department budget, including forecasting and expense control.
- Utilized parts management software for inventory tracking and order processing.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Collaborated with the sales team to support marketing and promotional activities.
- Participated in trade shows and industry events to stay informed on market trends.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Led a team of parts department employees, providing training and performance evaluations.
- Delegated work to staff, setting priorities and goals.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Parts Manager
Bikers Dream
Dallas
11.1995 - 04.1999
- Managed inventory levels to ensure timely availability of parts.
- Coordinated with suppliers to secure quality parts and materials.
- Oversaw team training on parts handling and safety procedures.
- Facilitated communication between departments regarding parts needs.
- Implemented efficient storage solutions for optimal space utilization.
- Monitored industry trends to identify new part opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated delivery schedules for incoming orders.
- Provided technical advice on the selection of replacement parts.
- Ensured accuracy in order processing and invoicing procedures.
- Investigated discrepancies between physical inventories and records.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Inspected returned parts for damage before restocking shelves.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Created reports to track inventory usage and performance metrics.
- Managed employee schedules and daily assignments.
- Generated weekly sales reports detailing product demand patterns.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX05-1970
Parts Management And Warranty
Harley Davidson University
Milwaukee, WI03-2001
Skills
- Tool maintenance and inspection
- Inventory management
- Customer assistance and relationship management
- Parts procurement
- Team training
- Quality assurance
- Mechanical aptitude
- Time management
- Diagnostic skills
- Electrical troubleshooting
- Contract management
- Reservations and rental agreements
- Customer transactions
- Store maintenance
- Team collaboration
- Cross-selling techniques
- Adaptability and reliability
- Cash register systems
Accomplishments
Received three Platinum awards for customer service
Affiliations
Volunteer work with Dallas County Divert Court for over ten years.
Volunteer work for my Church, I take an active part in every sevice.
Volunteer work for my Church, I take an active part in every sevice.
Timeline
Tool Rental Technician
Home Depot
02.2012 - 06.2025
Parts Manager
Dallas Harley Davidson
05.1999 - 01.2012
Parts Manager
Bikers Dream
11.1995 - 04.1999
High School Diploma -
Bryan Adams High School
Parts Management And Warranty
Harley Davidson University