Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

James Donald

Dallas,TX

Summary

  • Hands-on and highly motivated associate with years of experience working in fast-paced environments. I work efficiently and understand the importance of handling disgruntled clients and customers during intense situations. Also, I understand the chain of commands; I have great listening skills, very adaptable to any changes, and very patience when it comes to the clients needs. Always-on time and dependable, solid team member with a great positive attitude.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Package Handler

Amazon Fulfillment Center
01.2022 - Current
  • Standing for long periods of time, lifting and crouching.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.

Gas Station Team Member

Cefco Stores
06.2021 - 01.2022
  • Complied and understood all food safety, policies, and procedures.
  • Works at fast pace to make sure the customer receives product at a timely order.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.

Overnight Stocker

Walmart
01.2021 - 06.2021
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Security Guard

Securitas Security Services USA
07.2020 - 10.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.

Stocker

Dollar General Store
06.2020 - 07.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Consistently lifted materials weighing as much as 40 to 60 pounds.

Order Puller/Delivery Associate

Home Depot
04.2020 - 06.2020
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Deboner

House Of Raeford Farms
02.2020 - 03.2020
  • Cut product into correct sizes and arranged in trays for packaging.
  • Used vacuum packing equipment to seal final cuts for shipping.
  • Operated grinding machines to prepare special items like sausages.
  • Worked in associated departments like smoke houses and inventory movement.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.

Cook/Grill Operator

Waffle House
01.2017 - 02.2020
  • Oversaw care and maintenance of kitchen equipment.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Cleaned and maintained kitchen equipment regularly.
  • Prepared average of 100 to 200 orders each shift.
  • Distributed food to team members with efficiency in high-volume environment.

Maintenance Worker

McDonald's
06.2016 - 11.2016
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Unloader

Lowes Home Improvement
12.2015 - 03.2016
  • Unloaded packages with care and placed in proper staging area.
  • Loaded packages onto pallets and into staging areas as directed.
  • Handled packages with care while transporting from truck to loading dock.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.

Dishwasher/Porter

Grace Presbyterian Village
08.2013 - 09.2013
  • As a porter I would deliver food to the resident and once completed, cleared and cleaned area.
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Education

High School Diploma -

Skyline High School
Dallas, Texas
05.2012

No Degree - Computer Information Systems

Grambling State University
Grambling, Louisiana

No Degree -

Louisiana Delta Community College
Ruston, Louisiana
2015

No Degree -

Compass Career College
Hammond, Louisiana
2017

Certificate of Completion - Welding

Texas State Technical College
Marshall, TX
05.2021

Skills

  • Computer Proficient 10-key knowledgeable
  • Courteous Demeanor
  • Good Listener
  • Excellent Communication Skills
  • Strong Organizational Skills
  • Cash Management
  • Store Maintenance
  • Customer Service
  • Telephone Inquiries
  • Creative Problem Solver
  • Multi-tasker
  • Can perform manual labor
  • Issue and Complaint Resolution
  • Customer Support

Affiliations

  • Alpha Rho Kudos 2012
  • Grambling State University World Famed Tiger Marching Band 2012-2014
  • National Institute of Science 2014


References

  

Thomas Mickens 985-687-5832 Manager 

Billy Garcia 318-376-6764 Manager

Zack Stevens 251-232-0433 Manager

Christy White 318-557-2871 Manager

Timeline

Package Handler

Amazon Fulfillment Center
01.2022 - Current

Gas Station Team Member

Cefco Stores
06.2021 - 01.2022

Overnight Stocker

Walmart
01.2021 - 06.2021

Security Guard

Securitas Security Services USA
07.2020 - 10.2020

Stocker

Dollar General Store
06.2020 - 07.2020

Order Puller/Delivery Associate

Home Depot
04.2020 - 06.2020

Deboner

House Of Raeford Farms
02.2020 - 03.2020

Cook/Grill Operator

Waffle House
01.2017 - 02.2020

Maintenance Worker

McDonald's
06.2016 - 11.2016

Unloader

Lowes Home Improvement
12.2015 - 03.2016

Dishwasher/Porter

Grace Presbyterian Village
08.2013 - 09.2013

High School Diploma -

Skyline High School

No Degree - Computer Information Systems

Grambling State University

No Degree -

Louisiana Delta Community College

No Degree -

Compass Career College

Certificate of Completion - Welding

Texas State Technical College

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